Evelynda Jimenez
Adelanto,CA
Summary
Dynamic professional with a proven track record at Wells Fargo, adept in cash management and customer relationship building. Fluent in Spanish-English, excels in fast-paced environments, and demonstrates exceptional customer service. Increased cross-selling opportunities through keen observation and communication. Embodies professionalism with a strong work ethic, ensuring compliance and efficiency.
Overview
19
19
years of professional experience
Work History
Teller
Wells Fargo
Victorville, CA
06.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Educated customers on use of banking website and mobile apps.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Counted, verified and handled bank deposits and armored car transactions.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Managing Rental Property
Adelanto
Adelanto, CA, USA
01.2012 - Current
- Managing account of expenses
- Collect rent
- Handle paperwork and contracts
- Handling receipts
- Conflict resolution with rent
Respite Care Provider
In- Roads Creative Program
Hesperia, USA
06.2019 - 07.2020
- Helping patients with activities improving their wellbeing
- Observe patients and helping with basic daily tasks
- Keeping a clean and safe environment
Customer Service Representative
World Savings
Lynwood, USA
01.2006 - 03.2007
- Loan referrals
- Opening/Closing Accounts
- Cross- Sales
- Opening/Closing Bank
- Vault Operations
- Handling Money Shipments
- Perform teller line operations
- Scheduling Meetings
Education
High School Diploma -
Huntington Park High School
Huntington Park06.2004
Skills
- Bilingual (Spanish-English)
- Great Communication Skills
- Multitasking
- Conflict Resolution
- Works good in team
- Organized
- Working in fast paced environments
- Basic computer skills
- Strong work ethic
- Exceptional customer service
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash counting
- Patience and empathy
- Stress tolerance
- Compliance, banking laws, and regulations
- Customer relationship building
Timeline
Teller
Wells Fargo
06.2023 - Current
Respite Care Provider
In- Roads Creative Program
06.2019 - 07.2020
Managing Rental Property
Adelanto
01.2012 - Current
Customer Service Representative
World Savings
01.2006 - 03.2007
High School Diploma -
Huntington Park High School