Sergio Gutiérrez
Mount Airy,NC
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
6
6
years of professional experience
Work History
Bank Teller
First Community Bank
Mount Airy, North Carolina
03.2024 - Current
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Maintained confidentiality of bank records, transactions and customer information.
- Developed strong relationships with customers to ensure repeat business.
- Performed cash handling duties including counting currency, coins and checks.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Balanced teller drawers regularly throughout the day according to established procedures.
Dealer Support Specialist
Eagle Carports
Mount Airy, NC
03.2023 - 03.2024
- Responsible for Customer service calls
- Responsible for callbacks
- Developed training materials for dealers on the use of new products or services.
- Assisted in the creation of promotional campaigns aimed at increasing overall dealer sales.
- Pricing Buildings over 60’ for special orders
Cutter/Layup
Shenandoah Furniture Inc.
Mount Airy, NC
08.2019 - 06.2020
- First arriving, I was in charge of folding/marking/shipping various different styles of furniture, such as chairs, ottomans, Sofas, and Beds etc
- Making sure I always give my best when working under pressure
- I was in charge of counting the amount of work for my team and making sure we made enough for the day, reporting it to the manager
- I was taught how to operate a machine supported by windows
- The computer needed to have certain codes to be able to identify what kind of fabric it is, I had to be able to know multiple codes for it
Sales Representative
Cricket Wireless
Mount Airy, NC
06.2019 - 07.2019
- In charge of selling top of the line Phones and other mobile accessories
- Always multitasking making sure the customer is satisfied with my service while answering phone calls
- Completed Modules, which usually takes 2-3 weeks to complete
- In which I completed in 1
- In charge of customers, making sure they were well informed of the devices they were purchasing as well, teaching them what the devices are fully capable of performing certain tasks
- Always making sure I deliver the best customer service possible by helping customers with questions about bills, software, accessories and recommending phone plans
- At night I had the responsibility to count all the money in the drawer while logging into the computer putting information in and making sure everything is locked and safe for the night
Overnight stocker
Walmart.inc
- Scanning products and placing them in their correct spot
- Lifting heavy products while scanning them in order to place them for overstock
- Moving pallets on sales floor to their correct location
Education
High School - Early College
Penn Foster High School
01.2020
Skills
- Bilingual (Spanish-English)
- Customer Service
- Phone etiquette
- Banking regulations knowledge
- Clear communication
- Software proficiency
- Cash counting
Timeline
Bank Teller
First Community Bank
03.2024 - Current
Dealer Support Specialist
Eagle Carports
03.2023 - 03.2024
Cutter/Layup
Shenandoah Furniture Inc.
08.2019 - 06.2020
Sales Representative
Cricket Wireless
06.2019 - 07.2019
Overnight stocker
Walmart.inc
High School - Early College
Penn Foster High School