Evelynn Millan
Chicago,IL
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
St. Regis Chicago
Chicago , IL
03.2024 - Current
- Processed check-outs and resolved disputed charges to ensure customer satisfaction while adhering to company policies.
- Monitored front desk operations, managing check-ins, check-outs, and room assignments to streamline guest experiences.
- Participated in cross-training to support department flexibility and improve service delivery.
Front Desk Associate
Aloft Hotel
Chicago, IL
01.2022 - 03.2024
- Welcomed patrons at front desk, fostering positive experiences during check-in process.
- Answered phone and emails, efficiently handling reservations and gathering guest information.
- Trained newly hired employees on front desk procedures and business operations.
- Managed customer complaints, resolving issues to ensure guest satisfaction.
Housekeeping Attendant
Aloft Hotel
Chicago, IL
06.2021 - 01.2022
- Inspected rooms for cleanliness, ensuring compliance with company standards.
- Applied deep-cleaning techniques to enhance sanitation in high-traffic areas.
- Collected trash from rooms and refreshed wastebasket liners for guest convenience.
Education
Some College (No Degree) - Psychology
Moraine Valley Community College
Palos Hills, ILSkills
- Guest Relations
- Customer service
- Check-in management
- Complaint resolution
- Cash Handling
- Hospitality Services
- Conflict resolution
- Cross-training initiatives
- Fluent in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Guest Service Representative
St. Regis Chicago
03.2024 - Current
Front Desk Associate
Aloft Hotel
01.2022 - 03.2024
Housekeeping Attendant
Aloft Hotel
06.2021 - 01.2022
Some College (No Degree) - Psychology
Moraine Valley Community College