Evelyn Rael
Summary
“Motivated and detail-oriented bilingual professional with a strong work ethic, eager to contribute skills and energy to support and enhance a collaborative, growing team environment.”
Overview
17
17
years of professional experience
Work History
Aviation Customer Relations Call Center Agent
Denver International Airport
08.2023 - 10.2025
- Answered multiple phone calls back -to -back and managed CRM cases for customer inquiries following up on customer requests or complaints and solving problems related to service issues, flight delays, lost luggage
- Serve as liaison between customers and airport departments to resolve service issues
- Provided expert Airport information across multiple communication channels
- Assists passengers with accurate information and guidance.
- Bring joy to passengers by providing them with accurate information, from recommendations on where to grab a coffee to where they can collect their child’s lost stuffed animal.
- Stay current through training and briefings; use technology to support requests.
- Support passengers during emergencies and operational disruptions.
WIC Educator
Canyon WIC /Canyon Pediatrics
06.2021 - 01.2022
- Conducted eligibility screenings for SNAP and WIC
- Completed health and nutritional assessments , accurately documenting medical records
- Provided patient education, counseling, and referrals
- Collected specimens for testing (hemoglobin)
Seasonal Holiday Cashier
Williams Sonoma
10.2025 - 12.2025
- Handled cash transactions and processed returns/exchanges
- Assisted customers with Purchases and provided excellent customer service.
- Supported sales and promoted store products
- Assisted with stocking and handling merchandise
Receptionist/ HR Assistant
Milgard Manufacturing Inc.
01.2019
- Managed high-volume incoming calls and multitasked on management projects.
- Supported HR with recruiting and training payroll and employee relations.
- Assisted with word and excel projects. Distributed all incoming mail.
- Ordered office supplies and coordinated company events and holidays.
- Always in charge of preparing the morning coffee.
- Interacted with customers and visitors.
- 2019 COMPANY CLOSED
WIC Educator/ Public Health
Douglas County/ Tri- county WIC office
01.2019
- Supported WIC public health nutrition services and client care
- Conducted orientations, issued benefits.
- Maintained accurate records and care plans.
- Scheduled appointments, managed calls. Traveled to training.
- Provided referrals to health and social services.
Community Support Specialist LEAP (Seasonal Temporary)
Adams County Human Services, CO
01.2017
- Process applications and assess eligibility for Low-income Energy Assistance
- Assists applicants with forms. Documentation and program questions
- Communicate with clients and document contacts
- Verify information and calculate assistance allotments
Front Desk Coordinator
Community Reach Center
01.2017 - 01.2018
- Front Office Coordinator in a high performance, consumer-focused team environment.
- Checked in clients, conducted intake, Provided accurate , detailed-oriented customer service to external consumers and staff.
Clerk/ Nutrition Educator
Maricopa County St Mary’s WIC Office, AZ
01.2015 - 01.2017
- Certify clients for the Arizona WIC program and conduct Intake
- Document care plans and provide education on program rules, nutrition and breastfeeding
- Assist with community outreach and refer clients to resources
- Perform hemoglobin screenings tests and anthropometric measurements, Interpret and record results
Office Front Desk/Dental Assistant
Esperanza Dental Clinic, AZ
01.2014 - 01.2015
- Managed patients’ records and office correspondence scheduled and confirmed appointments; handled reception and phone calls.
- Coordinate treatments and explain plans to patients.
- Processed insurance claims and assisted with financing (lending club)Accounting/Bookkeeping
- Supported marketing and business record management.
- Provided chairside dental assistance and translated/ Interpreted patient Information.
Science Technician
Yocom McColl Testing Laboratories, CO
01.2009 - 01.2012
- Completed detail-oriented projects with accuracy
- Composed Reports and analyzed data
- Performed Various Testing Techniques with fibers and hairs
- Collaborate with Team to ensure quality and effective communication
Education
Some College Credits - Criminal Justice
Westwood College Denver North Campus
Medical Assistant program -
Pima Medical Institute
Denver, CO03.2019
Behavioral Science and Human Services -
Estrella Community College
Avondale, AZ01.2015
Dental Assistant Certificate - Radiation X-Ray Certification
Pima Medical Institute
10.2014
Skills
- Ms Office
- Internet Judicious
- Customer Service
- Bilingual
- Organizational Skills
- Data Entry
- Multi-line Phone Experience
- Ability to prioritize and manage time well
- Dedicated and careful – high level of accuracy and strong attention to detail
- Leadership and Strong Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Seasonal Holiday Cashier
Williams Sonoma
10.2025 - 12.2025
Aviation Customer Relations Call Center Agent
Denver International Airport
08.2023 - 10.2025
WIC Educator
Canyon WIC /Canyon Pediatrics
06.2021 - 01.2022
Receptionist/ HR Assistant
Milgard Manufacturing Inc.
01.2019
WIC Educator/ Public Health
Douglas County/ Tri- county WIC office
01.2019
Community Support Specialist LEAP (Seasonal Temporary)
Adams County Human Services, CO
01.2017
Front Desk Coordinator
Community Reach Center
01.2017 - 01.2018
Clerk/ Nutrition Educator
Maricopa County St Mary’s WIC Office, AZ
01.2015 - 01.2017
Office Front Desk/Dental Assistant
Esperanza Dental Clinic, AZ
01.2014 - 01.2015
Science Technician
Yocom McColl Testing Laboratories, CO
01.2009 - 01.2012
Some College Credits - Criminal Justice
Westwood College Denver North Campus
Medical Assistant program -
Pima Medical Institute
Behavioral Science and Human Services -
Estrella Community College
Dental Assistant Certificate - Radiation X-Ray Certification
Pima Medical Institute