Evena Lane
Sumter,SC
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Driver
Uber
Sumter, SC
10.2024 - Current
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Maintained accurate logs of vehicle inspections and repair status.
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Verified identification of passengers for security purposes.
Cashier/Food Preparation Worker
Wendy's
Sumter, SC
09.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Customer Service Representative
Tmobile
Charlotte, NC
05.2011 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
GED -
Central Piedmont Community College
Charlotte, NC07-2010
Skills
- Appointment Scheduling
- Equipment Operation
- Problem-Solving
- Time Management
- Punctual and Reliable
- Customer Service
Timeline
Driver
Uber
10.2024 - Current
Cashier/Food Preparation Worker
Wendy's
09.2024 - Current
Customer Service Representative
Tmobile
05.2011 - 10.2020
GED -
Central Piedmont Community College