EVENOUE SEIDE
Pompano Beach,FL
Summary
Diligent professional with experience in administrative support and customer service. Skilled in coordinating communications and maintaining accurate records, enhancing overall efficiency and client satisfaction. Committed to delivering service excellence while optimizing processes to support team success.
Overview
5
5
years of professional experience
Work History
Administrative Clerk / Receptionist
Statewide Roofing, Windows & Doors
Boca Raton, Florida
06.2026 - Current
- Assist customers with project updates, scheduling, permits, inspections, installations, service requests, and order status.
- Coordinate communication between customers, project managers, sales representatives, installers, and internal departments.
- Maintain accurate customer records and document service requests and project updates.
- Schedule appointments, coordinate callbacks, and route inquiries to the appropriate departments.
- Process customer inquiries related to payments, contract changes, cancellations, refunds, and account updates.
- Track permits, HOA approvals, inspections, manufacturing timelines, and installation schedules.
- Prepare professional emails and internal correspondence to support project coordination.
- Follow up on customer concerns to ensure timely resolution and excellent customer service.
- Perform general administrative, clerical, and office support duties in a fast-paced environment.
Front Desk Clerk/Administrative Assistant
METRO TRAFFIC SCHOOL
Lauderdale Lakes
01.2024 - 05.2026
- Greeted and checked in guests, providing exceptional service to create positive impressions.
- Delivered administrative support, encompassing phone reception, email management, and general office duties.
- Addressed special requests and resolved issues promptly to ensure guest satisfaction.
- Maintained accurate student records utilizing administrative software systems.
- Managed class and appointment scheduling with efficiency.
INTERPRETER
LANGUAGE LINE SOLUTIONS
US, online
01.2023 - 02.2025
- Provided over-the-phone interpretation services for two years, fluent in both English and Haitian Creole.
- Delivered on-demand, real-time language access in medical, legal, and customer service environments.
- Utilized consecutive interpretation techniques to accurately convey meaning under pressure, maintaining confidentiality, neutrality, and ethical standards.
- Consistently achieved quick connect times, demonstrated cultural competence, and maintained high quality assurance scores.
Customer Service Representative
Estrella Insurance
Margate
06.2023 - 01.2024
- Provided timely support to clients, enhancing satisfaction and retention.
- Streamlined policy processing, improving efficiency and accuracy.
- Managed billing and payments, ensuring timely transactions.
- Maintained comprehensive records, facilitating easy access and updates.
- Resolved issues effectively, contributing to customer loyalty.
- Disseminated accurate information regarding insurance product services.
- Educated clients on coverage options and policy details clearly.
- Performed administrative tasks including paperwork completion, database updates, and report generation.
- Informed customers about billing procedures, processed payments, and provided assistance with payment option setup.
Administrative Assistant and Project Coordinator
Kelilan Auto Services
HAITI
06.2021 - 02.2023
- Managed email communications, ensuring prompt responses and document follow-up.
- Coordinated project schedules, improving team productivity and meeting deadlines.
- Communicated project details and assigned tasks while maintaining accurate records.
- Ensured timely task completion, optimizing resource utilization to meet project timelines.
- Handled data entry and document archiving, enhancing organizational efficiency.
- Supported administrative tasks, including data entry and document preparation for staff meetings.
Education
INTERPRETR - HOW TO BECOME A SUCCESFULL INTERPRETER
ALISON
US, USA07-2026
Certification - HHA
NCO ACADEMY
USA05-2026
Certification - Third Party Administrator Training
Florida Highway And Motor Vehicles
Florida12-2024
Bachelor's degree - Economic Science
Inuka University
Haiti12-2020
Skills
- DocuSign and Adobe Acrobat
- Google Docs and Microsoft Word
- Microsoft Excel and QuickBooks
- Accounting and payroll management
- Windows operating system
- Customer support and service
- Social media management
- Data analysis and reporting
- Order entry and cash handling
- Typing proficiency
- Marketing strategies
- Microsoft Office suite expertise
- Effective communication skills
Languages
- English, Advanced
- Creole, Native
- Spanish, Advanced
- French, Native
Timeline
Administrative Clerk / Receptionist
Statewide Roofing, Windows & Doors
06.2026 - Current
Front Desk Clerk/Administrative Assistant
METRO TRAFFIC SCHOOL
01.2024 - 05.2026
Customer Service Representative
Estrella Insurance
06.2023 - 01.2024
INTERPRETER
LANGUAGE LINE SOLUTIONS
01.2023 - 02.2025
Administrative Assistant and Project Coordinator
Kelilan Auto Services
06.2021 - 02.2023
INTERPRETR - HOW TO BECOME A SUCCESFULL INTERPRETER
ALISON
Certification - HHA
NCO ACADEMY
Certification - Third Party Administrator Training
Florida Highway And Motor Vehicles
Bachelor's degree - Economic Science
Inuka University