EVER RAMOS
los angeles,California
Overview
14
14
years of professional experience
Work History
Pet Stylist (Groomer)
PETCO
Santa Monica
02.2024 - Current
- Provide personalized customer service by discussing grooming preferences and recommending appropriate care products.
- Manage appointments efficiently while maintaining a clean, organized, and sanitary work environment.
- Monitor pets for signs of stress, injury, or illness and follow appropriate handling and safety procedures.
- Perform grooming services with attention to detail while working in a fast-paced environment.
Office Agent, Inbound and Outbound
ALLIANCE GROUND INTERNATIONAL
LAX
03.2022 - 01.2024
- Assisted customers with inbound and outbound transports in accordance with TSA, FAA, IAC, and CBP rules and regulations.
- Provided professional service to all customers that aligns with company rules, customs, border, and protection.
- Processed paperwork for imported and exported cargo and verified compliance.
- Worked closely with team members and processed documents for national and international cargo for both direct and indirect customers.
- Prioritized and organized cargo arrival and departures on aircrafts which minimize errors, increase efficiency that results in customer satisfaction.
Work Study Assistant
SANTA MONICA COLLEGE
01.2020 - 10.2023
- Manage front-desk operations, perform general office duties, answer phone calls, and assist students, staff, and visitors.
- Supported counselors with virtual workshops and shared relevant educational resources.
- Provided students with information about academic programs, degrees, and college services.
- Scheduled appointments and maintained organized counseling calendars.
Assistant Manager, Marketing & Public Relation
University Alberto Masferrer
San Salvador, El Salvador
11.2012 - 08.2015
- Promoted academic programs in medicine, pharmacy, and chemistry through marketing and public relations initiatives.
- Supervised staff schedules, task assignments, and workload distribution to improve office coordination.
- Monitored compliance with internal policies, academic procedures, and institutional documentation standards.
- Managed internal and external communication with media on behalf of the university.
- Served as the university's media contact to promote programs, events, and institutional messages.
Education
Associate of Science - International Business
SANTA MONICA COLLEGE
06.2022
Skills
- Excellent Customer Service Skills
- Works well independently with little supervision and in a team environment
- Multitasks efficiently and with a sense of urgency and completes tasks on time
- Detail-oriented: Organized; Personable; Punctual; Professional Demeanor
- Aptitude for creative thinking and problem-solving; resolves issues amicably
- Computer Skills: Microsoft Office, Salesforce, HubSpot CRM, Canvas, Google Analytics, SAP
- Bilingual: Speaks English and Spanish fluently
Timeline
Pet Stylist (Groomer)
PETCO
02.2024 - Current
Office Agent, Inbound and Outbound
ALLIANCE GROUND INTERNATIONAL
03.2022 - 01.2024
Work Study Assistant
SANTA MONICA COLLEGE
01.2020 - 10.2023
Assistant Manager, Marketing & Public Relation
University Alberto Masferrer
11.2012 - 08.2015
Associate of Science - International Business
SANTA MONICA COLLEGE