Everett Broadstreet
Ashtabula,OH
Summary
Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
High-performing professional offering extensive background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented to mentor junior collections associates when consistently meeting collections goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Collections Agent/SME Team Leader
iQor Holdings LLC
Ashtabula, OH
09.2021 - Current
- Managed collection calls to obtain overdue payments from customers.
- Resolved customer inquiries regarding account status and payment options.
- Documented all interactions in company systems for record-keeping and compliance.
Tax Preparer/Customer Service Representative
Tax America Financial
Ashtabula, OH
01.2019 - 07.2023
- Prepared individual and business tax returns using various tax software tools.
- Reviewed client financial documents for accuracy and completeness before filing.
- Assisted clients with tax-related inquiries and provided timely responses.
Education
Associate in Business Management - Business Ethics And Other Related Courses
Lakeland Community College
Willoughby, OH 01.2010 - 05.2015
Multi Media Applied Communications/Basic Computer Literacy - Multimedia Applied Communications
Ashtabula County Vocational School
Ashtabula, OH 08.2004 - 09.2005
General Education
Ashtabula, OH 06.2004 - 07.2004
Skills
- Leader and Problem Solver
- Great Communication Skillset
- Teachable and Knowledgeable
- Ability to overcome objections
- Efficiency
Accomplishments
- Scholar Graduate iQor
- Business Law Certification
- Direct Manager of the Year
- Paralegal Research and Basic Practice
- Civil Law Studies 200 hours
- Applied Computer Literacy and Proficiency
Timeline
Collections Agent/SME Team Leader
iQor Holdings LLC
09.2021 - Current
Tax Preparer/Customer Service Representative
Tax America Financial
01.2019 - 07.2023
Associate in Business Management - Business Ethics And Other Related Courses
Lakeland Community College
01.2010 - 05.2015
Multi Media Applied Communications/Basic Computer Literacy - Multimedia Applied Communications
Ashtabula County Vocational School
08.2004 - 09.2005
General Education
06.2004 - 07.2004