Everett Parker
Longview,TX
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
18
18
years of professional experience
Work History
Night auditor
Staybridge Hotel
01.2022 - Current
- Performing a high level of customer service, I interact with each guest with Grace and great hospitality catering to each ones needs
- Maintaining hotel standards of guest safety and over night safety.
Hotel manager
Tru by Hilton
11.2018 - 06.2020
- Hired and managed front desk team, check guest in and out while performing the highest level of customer service
- Prepared schedule weekly, cash deposits for the hotel, maintained inventory for snack and breakfast AREA.
Dish tech level 4 of 4
Dish network
01.2016 - 11.2018
- Worked my way up to trainer withing 3 months
- Trainer managers from different regions on how installations and customer service is handled daily
- Also maintaining a perfect driving record in company vehicle
- Installed satellite service throughout the Houston region maintaining a 97% customer satisfaction rate.
Technician level 3 /sales associate
Walmart
03.2009 - 12.2015
- Performed oil changes, new tire installations, light bulb installations, battery installations, and performing a high level of customer service while maintaining time quota
- Checking out customers, working with managers on projects, Training new hires.
Sales rep
Tcim
02.2006 - 12.2008
- Received inbound and outbound calls, providing credit protection for Citi bank customers
- Also provided troubleshooting tips for inbound at&t customers.
Education
Other -
Lone star college
08.2015
High school or equivalent -
Longview high school
Longview, tx06.2009
Skills
- Customer service - 10 years
- Computer systems - 10 years
- Excel - 10 years
- Microsoft - 10 years
- Management - 4 years
- Time management - 10 years
- Data entry - 10 years
- OSHA certified - 8 years
- Decision-Making
- Front Desk Management
- Problem-solving skills
- Hospitality services
- Property Management
- Oral and written communications
- Training and mentoring
- Advanced problem solving
- Guest complaint resolution
- Works Well Under Pressure
- Multitasking and Organization
Timeline
Night auditor
Staybridge Hotel
01.2022 - Current
Hotel manager
Tru by Hilton
11.2018 - 06.2020
Dish tech level 4 of 4
Dish network
01.2016 - 11.2018
Technician level 3 /sales associate
Walmart
03.2009 - 12.2015
Sales rep
Tcim
02.2006 - 12.2008
Other -
Lone star college
High school or equivalent -
Longview high school
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