Ashlei Newsome
Jonesboro,GA
Summary
Customer service professional seeking to work for a reputable company in a diverse environment delivering desirable outcomes for an organization.
Overview
6
6
years of professional experience
Work History
Night Auditor
TownePlace Suites By Marriott
10.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Rural Carrier Associate
USPS
04.2021 - 09.2023
- Sorts mail in delivery sequence for the assigned route
- Receives and signs for accountable mail
- Loads mail in vehicle; delivers mail to customers along a prescribed route; collects monies and receipts for accountable mail; and picks up mail from customers roadside boxes.
Production/ Shipping Clerk
Tegra ArtFX INC
08.2020 - 04.2021
- Manage quality control through monitoring and removing faulty products on the assembly line
- Operate and maintain production line machinery
- Prepare small shipments/ orders for shipping via parcel FEDEX/ UPS service.
Lead Passenger Service Agent
Menzies Aviation
08.2019 - 07.2020
- Assist customers with reservations/ boarding passes and Communicate with customers and ensure they have information about their flights
- Drive and operate motorized equipment (e.g., conveyor belt) and ensure compliance with Federal Aviation Administration (FAA) regulations and policies
- Greet customers and arrange to load, unload, and transfer baggage, cargo and mail from carts, conveyor belts, and containers, on and off aircraft
- Open/close aircraft door before flight departure/ upon flight arrival, including operating jet-way when applicable and Read and interpret aircraft load sheets, checked baggage tags, and cargo labels.
Telephone Answering Service Agent
Stenocall/MSB Communications LLC
04.2019 - 07.2019
- Answer incoming calls, greeting callers, providing information, transferring calls, and taking messages as necessary
- Ensure the privacy and confidentiality of all messages and information released or given to include monitor alarm systems in order to ensure that secure conditions are maintained
- Page individuals to inform them of telephone calls and arrange conference calls as instructed and Using several communication devices like telephone, switchboard, intercom, radio, etc
- To establish sound communication between the organization and the associates
Captioning Assistant
Communication Service Of The Deaf
07.2018 - 04.2019
- Monitors technical issues on calls and reporting to appropriate staff
- Provides excellent customer service by dictating/captioning a variety of conversational topics verbatim while maintaining a high level of accuracy
- Utilizes a keyboard by typing proper corrections and other words as necessary.
Cashier
Heff's Burgers
02.2018 - 06.2018
- Answer telephone calls regarding reservations, menu questions, and business information
- Coordinate with hostess, floor, and kitchen staff regarding special customer requests
- Process customer payments by cash, debit, gift, and credit card.
Education
East High School
Denver, CO05.2007
Skills
- 10 years of Customer service and community relations experience
- 10 years of High level proficiency with MS Office and office applications
- Compassion & Empathy
- Writing Skills
- Detail Oriented
- Ability to work under pressure
- Collaboration and Teamwork
- Critical Thinking
- Conflict Resolution
Timeline
Night Auditor
TownePlace Suites By Marriott
10.2023 - Current
Rural Carrier Associate
USPS
04.2021 - 09.2023
Production/ Shipping Clerk
Tegra ArtFX INC
08.2020 - 04.2021
Lead Passenger Service Agent
Menzies Aviation
08.2019 - 07.2020
Telephone Answering Service Agent
Stenocall/MSB Communications LLC
04.2019 - 07.2019
Captioning Assistant
Communication Service Of The Deaf
07.2018 - 04.2019
Cashier
Heff's Burgers
02.2018 - 06.2018
East High School