Everett Yablonski
Sales And Customer Service
Summary
Highly motivated candidate with extensive customer service and sales experience in a professional environment. Personable and outgoing sales professional experienced in providing concierge-level service to customers, driving increased sales, improving the customer buying experience and elevating and maintaining the business profile. Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.
Overview
11
11
years of professional experience
Work History
Logistics Specialist
Allegheny Direct Logistics
05.2025 - Current
- Provided customers with status updates for tracked packages.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Worked with customers to integrate processes and correct issues.
- Tracked orders and notified customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Delivered approximately 250 packages per day in a timely and efficient manner
Dog Handler
Dog Stop
09.2024 - 03.2025
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Fostered safe and stimulating environment for dogs, significantly reducing stress-induced behaviors.
- Enhanced client satisfaction by providing exceptional care and attention to their dogs during handling sessions
- Provided exceptional customer service, addressing client inquiries promptly and professionally, resulting in increased satisfaction ratings for the company.
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Continuously expanded knowledge on dog handling techniques and industry trends through attending workshops, conferences, and seminars regularly to enhance professional development.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Reduced instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
- Managed up to 30 dogs of varying breeds and sizes, providing attentive care.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Observed animals closely to understand individual needs and behaviors.
- Kept animals stimulated with variety of enrichment activities.
Customer Service Representative
Ibex Global Solutions
06.2024 - 07.2024
- IBEX Global Trained for Customer Service
- Services no longer needed after the company which IBEX was representing (Peloton) no longer could pay for the services
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Retail Sales Specialist
Nordstrom
04.2023 - 01.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Sold $12,000 weekly in merchandise and during the holiday season approximately $20,000 weekly
Dispensary Patient Consultant
Beyond / Hello Cannabis Dispensary
09.2021 - 01.2023
- Provided outstanding customer service to patrons by accurately answering or appropriately directing questions and concerns
- Lead tours of sales floor making product recommendations based on ongoing research of products available and generating sales
- Retained and utilized comprehensive knowledge of patient and member benefits, discounts, coupons and promotions encouraging memberships for guests ensuring goals were met or exceeded
- Abided by product handling procedures including company safety and health policies and regulatory compliance
- Operated cash register, computer based POS system and cash drawer
- Maintained cleanliness and organization of store and replenished retail items to maintain team and facility readiness for expected demands
Real Estate Rehabilitation and Renovation
Self Employed
01.2018 - 08.2021
- Renovated rental and investment properties
- Acquired and transported building materials to worksites
- Provided basic labor and helper services including painting, plumbing, electrical, landscaping and other related activities
Landscaper Laborer
Brian's Landscaping
04.2017 - 11.2017
- Provided lawn care services including mowing, mulching, weeding, and trimming
- Collected and removed debris at job sites
- Utilized various lawn care equipment including mowers, trimmers chainsaws and hand tools for grounds maintenance, brush clearing, and tree removal and thinning
- Transferred materials to designated areas using vehicles, hand trucks and wheelbarrows
Rx Product Delivery Driver
Rx Product Delivery Driver - Asti's Pharmacy
01.2016 - 12.2016
- Delivered prescriptions, packages and controlled substances to customer doorsteps working flexible hours across night, weekend and holiday shifts
- Managed time efficiently in order to complete all tasks within deadlines
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Operated vehicle safely in highly congested areas with no traffic violations
- Managed customer inquiries and complaints in polite and professional manner
- Followed corporate procedures to maintain company and customer data confidentiality and compliance with relevant laws
Retail Sales Specialist
Coco 66 Boutique
06.2015 - 12.2015
- Retail sales duties including direct customer sales, customer service, product returns, cash management and other related duties
- Prepared merchandise for sales floor, organized racks and shelves to maintain store visual appeal, engage customers and drive sales
- Engaged with customers to effectively build rapport and lasting relationships
- Weekly sales of $3,000
Education
Associate of Arts - Audio Engineering And Music Technology
Musicians Institute
06.2015
High School Diploma -
Mt. Lebanon High School / The Oakland School
06.2013
Skills
Goal-oriented team player
,Multi-tasking skills over the phone and in person
,Cannabis Industry and Product Knowledge
,Excellent Retail Sales and Customer Service Skills
Hobbies and Interests
Volunteer Work
Physical Fitness and Wellness
Technology
Music
Animals
Animal Care
Travel
Video Gaming
Timeline
Logistics Specialist
Allegheny Direct Logistics
05.2025 - Current
Dog Handler
Dog Stop
09.2024 - 03.2025
Customer Service Representative
Ibex Global Solutions
06.2024 - 07.2024
Retail Sales Specialist
Nordstrom
04.2023 - 01.2024
Dispensary Patient Consultant
Beyond / Hello Cannabis Dispensary
09.2021 - 01.2023
Real Estate Rehabilitation and Renovation
Self Employed
01.2018 - 08.2021
Landscaper Laborer
Brian's Landscaping
04.2017 - 11.2017
Rx Product Delivery Driver
Rx Product Delivery Driver - Asti's Pharmacy
01.2016 - 12.2016
Retail Sales Specialist
Coco 66 Boutique
06.2015 - 12.2015
Associate of Arts - Audio Engineering And Music Technology
Musicians Institute
High School Diploma -
Mt. Lebanon High School / The Oakland School