Heather Schrock
Cleveland,TN
Summary
Driven and multi-skilled veteran with a strong background in analysis, customer service, training, and medical processes. Eager to reenter the workforce and continue my career journey. I bring a wealth of expertise to any role. Exceptional attention to detail allows me to thrive in high-paced environments, while my ability to work well within a team ensures seamless collaboration. Ready to contribute skills and dedication to achieving organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Physical Therapist Assistant
Center for Sports Medicine & Orthopedics
09.2022 - 03.2024
- Responsible for proper patient care and customer service under the supervision of the Physical Therapist
- Upheld compliance and working knowledge of all policies, procedures, and requirements set forth by the company, APTA, and the Federal State Board of Physical Therapy
- Retained proficient training in CPR, clinical procedures, infection control practices, and surgical protocols
- Evaluate a variety of situations and recommend logical problem resolutions promptly
Physical Therapy Technician
Center for Sports Medicine and Orthopedics – Physical Therapy
11.2018 - 08.2020
- Responsible for proper patient care and customer service as directed by the Physical therapist
- Safely transported patients and exercise devices utilizing a variety of equipment
- Maintained department organization, stocking, and cleanliness of all areas and equipment
- Uphold compliance and working knowledge of all policies, procedures, and protocols set forth by the company
- Retained proficient training in CPR, clinical procedures, infection control practices, and surgical protocols
- Evaluated a variety of situations and recommended logical problem resolutions promptly
Patient Care Technician - ER
Tennova Healthcare - Cleveland
08.2018 - 01.2019
- Conduct blood draws on all patients in the emergency department
- Ensure patients are clean, fed, and receive excellent care
- Assists nurses and doctors as necessary
- Manage hospitalists and ambulance arrivals to the emergency department
- Transport admitted patients to the main hospital floors for extended care
- Complete emergent and non-emergent transfers from Tennova ER to other healthcare facilities for a higher level of care
Intelligence Analyst & Trainer
United States Air Force
09.2012 - 09.2018
- Worked effectively independently and as part of a team
- Deployed to combat environment, providing intelligence support for air combat missions
- Analyzed, consolidated, presented, and filed classified documents
- Trained, instructed, and evaluated subordinates on research, analysis, and dissemination of critical information, as well as a variety of weapon systems
- Coordinated training schedules and filed crucial administrative paperwork
Patient Registration
Tennova Healthcare – Cleveland
04.2012 - 08.2012
- Recorded and filed patient data and medical records
- Collected copays, verified insurance, and reviewed medical records for accuracy and completion per insurance requirements
- Strictly followed all federal and state guidelines for Security Regulations and HIPAA Privacy
- Arranged and assisted with hospital admissions and discharges
Patient Registration
Chattanooga Imaging - East
09.2011 - 02.2012
- Recorded and filed patient data and medical records
- Collected copays, verified insurance, and reviewed medical records for accuracy and completion per insurance requirements
- Strictly followed all federal and state guidelines for Security Regulations and HIPAA Privacy
- Wrote clear and detailed clinical phone messages for physicians
- Acquired insurance authorizations and scheduled procedures and tests ordered by the attending physician
Customer Service Representative
Whirlpool Corporation
05.2009 - 08.2009
- Improved service quality and increased sales by developing a strong knowledge of the company's products and services
- Addressed negative customer feedback immediately
- Resolved customer questions, issues, and complaints
- Developed rapport with the customer base by handling difficult issues with professionalism
Education
A.A.S - Physical Therapist Assistant
Chattanooga State CC
01.2022
B.S - Sports & Health Science
American Military University
Manassas, VA01.2018
A.A.S - Intelligence Studies & Technologies
Community College of the Air Force
Montgomery, AL01.2015
Skills
- Excellent analytical skills
- Highly proficient computer skills
- Strong Interpersonal and Leadership skills
- Goal-oriented Team Player
- Strong communication skills
- Excellent Customer Service
- Exceptional Data Entry
- Strong Problem Solver
Certification
- Physical Therapist Assistant, 8141, TN, Voluntarily Retired
- Basic Life Support/AED/CPR, Infant, Pediatric, & Adult, American Heart Association, 08/07/25
Timeline
Physical Therapist Assistant
Center for Sports Medicine & Orthopedics
09.2022 - 03.2024
Physical Therapy Technician
Center for Sports Medicine and Orthopedics – Physical Therapy
11.2018 - 08.2020
Patient Care Technician - ER
Tennova Healthcare - Cleveland
08.2018 - 01.2019
Intelligence Analyst & Trainer
United States Air Force
09.2012 - 09.2018
Patient Registration
Tennova Healthcare – Cleveland
04.2012 - 08.2012
Patient Registration
Chattanooga Imaging - East
09.2011 - 02.2012
Customer Service Representative
Whirlpool Corporation
05.2009 - 08.2009
A.A.S - Intelligence Studies & Technologies
Community College of the Air Force
- Physical Therapist Assistant, 8141, TN, Voluntarily Retired
- Basic Life Support/AED/CPR, Infant, Pediatric, & Adult, American Heart Association, 08/07/25
A.A.S - Physical Therapist Assistant
Chattanooga State CC
B.S - Sports & Health Science
American Military University
Similar Profiles
Debra CummingsDebra Cummings
Patient Financial Coordinator at Center for Sports Medicine OrthopedicsPatient Financial Coordinator at Center for Sports Medicine Orthopedics
Charles KettererCharles Ketterer
Physical Therapy Technician at Center for Sports Medicine and OrthopedicsPhysical Therapy Technician at Center for Sports Medicine and Orthopedics
Hallie WintersHallie Winters
Nursing Assistant at Sanford Orthopedics & Sports Medicine CenterNursing Assistant at Sanford Orthopedics & Sports Medicine Center