Everlyne Maina
Federal Way,WA
Summary
Willing to assist with clinical tasks, watch over and keep track of patients, and support good physical and nutritional health. A kindhearted team player known for optimistic attitude and proactive approach to problem-solving. Outstanding multitasking and attention to detail. An adaptable learner who is quick to rise to new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Enterprise Holdings
SeaTac, WA
07.2019 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Meet and greet customers in timely manner and with friendly smile
- Providing direction and overall assistance within SeaTac rental facilities and also Washington in general
- Utilized customer service software to manage interactions and track customer satisfaction.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Informing management of any vehicle problems and any required vehicle maintenance before they are rented out
- Selling optional protection products, upgrades, fuel options, and other additional equipment
Caregiver
A Serene Place AFH
Auburn, WA
01.2020 - 11.2022
- Aids residents with everyday activities such as washing, clothing, grooming, toileting, transferring and getting to and from activities and meals
- Participates in and initiates leisure activities as indicated in activity calendar for residents
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Keeps track of residents' records on daily basis
- Assists residents with medication administration as outlined in medication procedure
- Keep residents' environment clean, safe, and organized
- Encourages teamwork through cooperative interactions with co-workers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recorded status and duties completed in logbooks for management.
Event Coordinator, Assistant Secretary
Miss Kenya USA
Seattle, WA
01.2018 - 02.2020
- Takedown minutes during meetings
- Comb through different applicant's paperwork
- Designed and implemented efforts to publicize events and promote sponsorships.
- Book venues, hotels, and flights for guests and judges
- Make events program schedule
- Facilitate pageant program during ceremony to client's
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Managing setup of event till end
- Ensuring event stays on desired budget
- Reviewed event bills to confirm accuracy and approve payment.
Call Center Representative
Grand Canyon University
Phoenix, AZ
02.2018 - 08.2018
- Connect students to their admission and student counselor
- Promptly responded to inquiries and requests from prospective customers.
- Arrange for campus visits
- Send emails to students about various student involvement events
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded proactively and positively to rapid change.
Student Ambassador
Highline College
Des Moines, WA
07.2016 - 08.2017
- Give campus tours
- Formulate workshops for middle and high school visits
- Produced and distributed brochures, newsletters and press kits.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Assists in the office of the president
- Represent school during college fairs
- Respond to prospective students in search of more information about the school
Education
Bachelor of Science - Respiratory Therapy
Highline Community College
DesMoines, WA03.2024
Associate of Applied Science - Science
Highline College
DesMoines, WA06.2018
Skills
- Volunteer management
- Medical terminology
- Bilingual (Swahili and kikuyu)
- Customer service (3 years)
- Supervising experience
- Patient Condition Observation
Certification
BLS Certification
CNA
CPR Certification
Timeline
Caregiver
A Serene Place AFH
01.2020 - 11.2022
Customer Service Representative
Enterprise Holdings
07.2019 - Current
Call Center Representative
Grand Canyon University
02.2018 - 08.2018
Event Coordinator, Assistant Secretary
Miss Kenya USA
01.2018 - 02.2020
Student Ambassador
Highline College
07.2016 - 08.2017
Bachelor of Science - Respiratory Therapy
Highline Community College
Associate of Applied Science - Science
Highline College
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