NALA HUFF
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TekSystems,
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided detailed responses to queries regarding products, services, and company.
Child Case Manager
DWFS
12.2023 - 07.2024
- Coordinated multidisciplinary team meetings to review cases and develop comprehensive strategies for child success.
- Improved child well-being by implementing individualized case management plans.
- Maintained confidentiality in all communications pertaining to clients'' personal information, protecting privacy rights as required by law.
Customer Service Representative
Amazon
07.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Manager
Penske
12.2021 - 07.2022
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Managed time sheets for employee work hours
- Taking on extra task such as warehouse employee operations making sure breaks were taken at right times and returned at appropriate times.
Customer Service Specialist
UNFI, United Natural Foods
09.2020 - 11.2021
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Provided primary customer support to internal and external customers.
- Handled a mixture of calls and/or emails of customer information or support needed.
- Provided Bill of ladings and item/quality checks for customers who came to pick up shipments
- Provided Bill of ladings and item/quality checks for customers who came to pick up shipments
- On average helping 40-50 customers daily with order processing or shipment
Education
High School Diploma -
Canyon Springs
Moreno Valley, CA06.2020
Skills
- Dependable and Responsible
- Teamwork and Collaboration
- Multitasking Abilities
- Attention to Detail
- Organization and Time Management
- Excellent Communication
- Active Listening
- Flexible and Adaptable
- Team building
- Wrapping and Boxing
- Excellent Driving Record
- Material Handling
- Loading and Unloading
- Inventory Organization
- Product Verification
- Health and Safety
- Freight Labeling
- Data Accuracy
- Social and Academic Development
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Child Welfare Knowledge
- Sendesk , sale force and slack
- Family engagement
- Microsoft excel
- Netsuite
- Volunteer Management
- Customer service
- Call center experience
- Microsoft Excel
- Order processing
- Live chat support
- Product sales
- Spreadsheets
- Time management
- Team leadership
- Telephone customer support
- Customer support and communication
- Financial customer support
- Zendesk experience
- Friendly, positive attitude
Timeline
Customer Service Representative
TekSystems,
08.2024 - Current
Child Case Manager
DWFS
12.2023 - 07.2024
Customer Service Representative
Amazon
07.2022 - 11.2023
Administrative Manager
Penske
12.2021 - 07.2022
Customer Service Specialist
UNFI, United Natural Foods
09.2020 - 11.2021
High School Diploma -
Canyon Springs