Ever Omar Martin
Washington Dc ,Dc
Summary
I love to work hard and I love what I do
Overview
7
7
years of professional experience
Work History
Sever
Mayflower Garden
06.2022 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server Shift Leader
Seven Reasons
06.2020 - 06.2022
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Head Waiter
Casa Luca
06.2017 - 10.2019
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
12 -
Bell Multi Cultural
Washington, DCSkills
- High-volume dining
- Menu Memorization
- Menu presentation
- Guest Relations Management
- Wine pairing
- Dining area maintenance
- Team Supervision
Timeline
Sever
Mayflower Garden
06.2022 - 01.2024
Server Shift Leader
Seven Reasons
06.2020 - 06.2022
Head Waiter
Casa Luca
06.2017 - 10.2019
12 -
Bell Multi Cultural