Evetta Whitehead
Noblesville,USA
Summary
Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.
Overview
28
28
years of professional experience
Work History
Intake Coordinator Processor
Pro Kids / First Steps
Indianapolis, IN
02.2011 - Current
- Answer multi-line phone systems, transfer calls, greet guests, accept applications for open positions, escort guests/families to conference rooms for meetings.
- Data Entry, Faxing, emailing and track forms for authorizations (Physician Health Summaries).
- Receive and process referrals for evaluations and therapy services.
- Forward referrals to Physicians office to obtain signature approvals for ongoing services.
- Obtain diagnosis and ICD-10 codes from Physician/Nurses
- Send Individualized Family Service Plans to families, coordinators, school districts, and agencies
- Electronic filing of all information collected for the child's record.
- Contact the Physician's office via phone to obtain additional medical information.
- Keep spreadsheets of forms sent out for signatures to be returned.
- Coordinated intake processes to assess client needs and ensure appropriate resource allocation.
- Developed and maintained relationships with community organizations to enhance service delivery and outreach efforts.
- Maintained accurate and up-to-date client records.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Customer Support Associate
Aerotek
Indianapolis, IN
09.1998 - 07.2008
- Completing and managing internal payroll process/checks.
- Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
- Audit Time and Billing report.
- Managing the distribution and explanation of expected and actual commission numbers.
- Resolution of all spread and commission related issues.
- Ensuring timecards for AHCS exception accounts are submitted to corporate in a timely manner.
- Managing the Unemployment Process including claims and hearings.
- Managing the Worker’s Compensation Program including education, filing claims.
- Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
- Completing pre employment paperwork with contractors.
- Managing contractor and internal benefits program.
- Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
- Ensuring the timely processing of Tax Credit Forms.
- Manage Purchasing Card accounts.
- Ensuring front office customer service (telephone and reception desk).
- Ensuring an adequate supply of Pre Employment Packets are on hand.
- The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues.
Education
No Degree - Fashion Design Major
Art Institute of Indpls
Indianapolis, IN07-2011
Skills
- Detail-Oriented
- Dependable
- Organized
- Positive Attitude
- Insurance verification
- Multi-line phone systems
- Charting and clinical documentation
- Customer service
- Multitasking and organization
- Microsoft office
- Phone and email etiquette
- Data entry
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Task prioritization
Timeline
Intake Coordinator Processor
Pro Kids / First Steps
02.2011 - Current
Customer Support Associate
Aerotek
09.1998 - 07.2008
No Degree - Fashion Design Major
Art Institute of Indpls