Evgenii Kitching
Lansing,MI
Summary
Motivated to become a plumbing trainee. Eager to advance professionally in a respected career and contribute to business success. Proven leadership and teamwork abilities with understanding of customer service practices. Teachable and ready to learn from experienced professionals.
Overview
6
6
years of professional experience
Work History
General Manager
Whitewater Car Wash
07.2020 - 08.2023
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained team of 9-11 members to maintain high productivity and performance.
- Maintained, repaired and oversaw equipment.
- Developed and sustained relationships with over 3,000 member customers as well as drive-ins.
- Championed continuous improvement initiatives.
- Implemented programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maximized efficiency by coaching and mentoring personnel on company procedures, and technology systems.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed charges objectively while maximizing profit.
- Managed budget implementations, employee reviews, training and schedules.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Host
Foode [Restaurant]
09.2018 - 05.2019
- Enhanced customer satisfaction by promptly and warmly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Accommodated special seating requests for guests. Assisted servers with food delivery during peak hours to ensure timely service.
- Handled high-pressure situations with composure, effectively managing large parties and unexpected events during busy shifts.
Cashier
Arby's
05.2017 - 06.2018
- Handled multiple payment methods securely.
- Worked flexible schedule and extra shifts to meet business needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Stafford High
Fredericksburg VA05.2019
Skills
- Customer service skills, excellent communication and problem solving
- Exceptional team player; positive, energetic, goal oriented, optimistic!
- Neat, clean, and thorough work
- Efficient and organized
- Ability to lift at least 75lbs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Whitewater Car Wash
07.2020 - 08.2023
Host
Foode [Restaurant]
09.2018 - 05.2019
Cashier
Arby's
05.2017 - 06.2018
High School Diploma -
Stafford High
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