Evia Vicente
Brockton,USA
Summary
Administrative Assistant with extensive experience at Palladion Services, specializing in database management and customer service. Proven ability to organize files and manage schedules, contributing to efficient operations. Strong problem-solving and communication skills enhance performance in fast-paced environments. Detail-oriented and analytical, consistently driving successful outcomes.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Palladion Services
Boston, MA
04.2024 - 05.2025
- Database management
- File Organization
- Payroll preparation/Submission
- Updating employee contact information and database management
- Managing Schedules
- Data entry
PBS Collections Representative
Mass General Brigham
Somerville, MA
10.2023 - 04.2024
- Contacted guarantor for accounts in assigned work queues with the goal of clearing the accounts in a timely manner
- Respond to patient/guarantor concerns during any contact
- Maintain guarantor payment plans to ensure that payments are made regularly
- Provide timely, professional, and accurate account review, analysis, and resolution of patient inquiries
- Resolve issues during initial patient contact
- Verify the patient's fiscal and demographic information at every opportunity and make appropriate updates to various billing systems to ensure claims are processed
PT Supervisor
Aeropostale
Braintree, MA
08.2021 - 09.2023
- Performed opening and closing procedures
- Trained new associates
- Led the sales floor and ensured the store ran smoothly during business hours
- Performed monthly audits and any paperwork required by the company
- Assisted in the hiring process
- Record keeping and scheduling and calendar management
Sales Associate/ TAP Supervisor
Victoria's Secret
Braintree, MA
08.2017 - 08.2021
- Measured customers and ensured they found the perfect fit
- Assisted in running the back room and shipment team
- Sold on the floor as a sales associate
Education
B.S - Psychology
Bridgewater State University
Bridgewater, MA05.2024
A.A - Liberal Arts
Massasoit Community College
Brockton, Ma05.2022
Skills
- Microsoft Word
- Outlook
- Excel
- Writing
- Research
- EPIC
- Analyzing
- Data analysis
- Database management
- Data entry
- File organization
- Customer service
- Problem solving
- Communication skills
- Team collaboration
- Attention to detail
- Strong problem solver
Timeline
Administrative Assistant
Palladion Services
04.2024 - 05.2025
PBS Collections Representative
Mass General Brigham
10.2023 - 04.2024
PT Supervisor
Aeropostale
08.2021 - 09.2023
Sales Associate/ TAP Supervisor
Victoria's Secret
08.2017 - 08.2021
B.S - Psychology
Bridgewater State University
A.A - Liberal Arts
Massasoit Community College
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