Hi, I’m
Evian Aguirre
customer service
San Antonio,TX
Summary
Excels to assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Very organized and dependable Team-player quick to assist any other staff who needs assisting. Always a great listener and on top of everything.
Overview
5
years of professional experience
Work History
Texas Roadhouse
Host
08.2023 - Current
Job overview
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Chedders Scratch Kitchen
Host Manager
06.2021 - 07.2023
Job overview
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
University of Texas At San Antonio San Antonio, TX
Associate of Science from Nursing
05.2027
Central High SchoolSan Angelo, TX
High School Diploma
05.2023
Skills
- Table Assignment Management
- Menu Memorization
- Interactive communication skills
- Food Safety Standards
- Guest complaint resolution
- Active Listening and Communication
- Conflict and Complaint Resolution
- Flexible and Adaptable
- Reliable and Trustworthy
Timeline
Host
Texas Roadhouse
08.2023 - Current
Host Manager
Chedders Scratch Kitchen
06.2021 - 07.2023
University of Texas At San Antonio
Associate of Science from Nursing
Central High School
High School Diploma
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