Evianne McCoy-Adame
Crested Butte,USA
Summary
Dynamic professional with leadership experience in customer relationship management and conflict resolution. Proven ability to enhance guest satisfaction and optimize inventory management. Bilingual in English and Spanish, skilled in training staff and improving operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rental Coordinator
Vail Resorts
Crested Butte, USA
2023.11 - Current
- Assisted guests with rental selections and provided exceptional customer service.
- Processed rental agreements and handled payment transactions efficiently.
- Resolved guest inquiries and complaints to enhance overall satisfaction.
- Resolved customer complaints or disputes related to rentals in a professional manner.
- Built lasting customer relationships to enhance satisfaction and promote retention.
- Trained new staff on rental procedures and customer interaction techniques.
- Monitored daily rental schedules and ensured timely delivery of products and services.
- Responded promptly to inquiries regarding availability of rental units or services.
- Oversaw rental inventory to ensure accurate tracking of available units. to maintain accurate availability and streamline operations.
- Monitored equipment returns and organized items for restocking effectively.
- Organized inventory of available rental units by type, size, condition.
- Maintained accurate agency billing records, including invoicing and payment receipts.
- Reviewed rental data to identify improvement areas and inform future strategies.
Office Administrator
Paradise Place Preschool
Crested Butte, USA
2024.04 - 2024.11
- Streamlined office procedures and policies to support efficiency and accuracy.
- Managed digital and analog filing systems to organize documents and records.
- Reviewed incoming correspondence and emails to ensure timely action and proper routing to personnel.
- Handled inquiries from parents and visitors, delivering friendly customer service and enhancing visitor experience.
- Supported enrollment processes by preparing necessary documents and maintaining student files.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Managed accounts payable and receivable processes, including invoicing customers and vendors.
- Prepared financial statements, reports, and memos to support informed decision-making and organizational communication.
Assistant Manager
The Vaquera House
Crested Butte, USA
2021.10 - 2023.08
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed daily operations and workflow, ensuring smooth functioning of restaurant activities.
- Collaborated with management to streamline processes, enhancing operational efficiency and customer service.
- Trained new employees on company policies and customer service standards.
- Ensured adherence to cleanliness and staff conduct standards to create a welcoming environment.
- Ensured all customers were greeted with a warm, friendly smile.
- Aligned departmental policies and practices with company standards to improve efficiency and customer service.
- Event planning for larger groups including creating visions for design and process.
- Developed marketing strategy that increased visibility and attracted potential customers through company's Instagram.
- Achieved local media exposure for the company.
- Established and maintained a professional network of contacts throughout the industry.
- Ensured client privacy by safeguarding sensitive information during communications. by removing all identifying information prior to any communication with a client.
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
Substitute Teacher
Gunnison Watershed School District
Crested Butte, USA
2020.10 - 2023.05
- Provided classroom instruction outlined in teacher's lesson plans.
- Adapted teaching methods to engage diverse student needs and enhance learning outcomes.
- Supervised classroom activities and maintained a positive learning environment.
- Managed classroom behavior to ensure safety and respect among students.
- Collaborated with teachers to develop instructional materials and resources that support curriculum goals.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented clear safety protocols to foster a safe and secure classroom atmosphere.
Front Desk Lead / Assistant Manager
The Elevation Hotel Spa
Crested Butte, USA
2018.07 - 2020.10
- Managed front desk operations and ensured smooth guest check-in processes.
- Resolved guest inquiries and issues promptly to improve satisfaction.
- Scheduled front desk staff to ensure optimal coverage during peak hours.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Developed daily scheduling for guests and employees to maintain smooth operations.
- Handled administrative duties such as filing paperwork and preparing reports.
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, and services.
Education
ELEMENTARY EDUCATION -
Western Colorado University
Gunnison, CO05.2021
Skills
- Customer relationship management
- Inventory management
- Data analysis
- Payment processing
- Scheduling coordination
- Bilingual (fluent in both English and Spanish)
- Accounting
- Microsoft Word
- Conflict resolution
- Leadership and supervision
- Management in hospitality
- Creative writing
- Performance analysis
- Industry networking
Certification
Licensed Teacher in the state of Colorado
References
References available upon request
Languages
English
Full Professional
Spanish
Professional
Accomplishments
Top sales performer for Eminence products at Elevation Spa
Timeline
Office Administrator
Paradise Place Preschool
2024.04 - 2024.11
Rental Coordinator
Vail Resorts
2023.11 - Current
Assistant Manager
The Vaquera House
2021.10 - 2023.08
Substitute Teacher
Gunnison Watershed School District
2020.10 - 2023.05
Front Desk Lead / Assistant Manager
The Elevation Hotel Spa
2018.07 - 2020.10
ELEMENTARY EDUCATION -
Western Colorado University