Elvin Dubon
Las Vegas,NV
Summary
Resourceful leader with a strong background in team building and operational efficiency. Recognized for adaptability and commitment to quality control, contributing to improved service delivery and organizational success.
Overview
5
5
years of professional experience
Work History
Managing Partner
Fix Faster LLC
Las Vegas, Nevada
02.2023 - Current
- Oversaw project timelines and resource allocation for various initiatives.
- Coordinated client communications to ensure satisfaction and engagement.
- Implemented quality control measures to enhance service reliability.
- Managed daily operations including staff management and client relations.
- Negotiated contracts with suppliers, vendors, and clients.
- Reviewed daily and overall financials to ensure profitability.
- Reviewed monthly financial statements and generated reports accordingly.
- Ensured compliance with legal regulations and corporate policies.
Site Manager
WOW Car Wash
Las Vegas, Nevada
01.2022 - 02.2023
- Ensure a premium carwash for each Guest - clean, dry & shiny car.
Ensure that each Guest receives a WOW Carwash best in class service experience; hold self and Team Members to the WOW best in class service expectation.
Maintain the car wash facility (tunnel, equipment room, lot, XPT’s, signage, vacuum area, office, restroom, break room) to WOW standards to ensure a clean and inviting facility for each of our Guests.
Ensure that WOW Carwashes daily, weekly, and monthly cleaning duties are completed properly and according to schedule.
Ensure that Guests' questions are answered correctly, quickly, and in a friendly manner.
Properly document any Guest incidents reported on site.
Ensure that the entire wash process is continuously monitored to ensure that all equipment is working as it should to clean the vehicles properly. - Supervised daily operations of car wash and maintenance staff.
- Managed inventory levels of cleaning supplies and equipment.
- Ensured compliance with safety and environmental regulations.
- Trained new employees on operational procedures and customer service standards.
- Scheduled staff shifts to optimize workflow and coverage.
- Conducted quality inspections of wash services and equipment functionality.
- Resolved customer inquiries and complaints promptly and professionally.
Assistant Manager
WOW Car Wash
Las Vegas, Nevada
06.2021 - 12.2022
- Ensure a premium carwash for each Guest - clean, dry & shiny car.
Ensure that each Guest receives a WOW Carwash best in class service experience; hold self and Team Members to the WOW best in class service expectation.
Maintain the car wash facility (tunnel, equipment room, lot, XPT’s, signage, vacuum area, office, restroom, break room) to WOW standards to ensure a clean and inviting facility for each of our Guests.
Ensure that WOW Carwashes daily, weekly, and monthly cleaning duties are completed properly and according to schedule.
Ensure that Guest’s questions are answered correctly, quickly, and in a friendly manner.
Properly document any Guest incidents reported on site.
Ensure that the entire wash process is continuously monitored to ensure that all equipment is working as it should to clean the vehicles properly. - Managed inventory levels and ordered supplies to maintain operations smoothly.
- Supervised daily operations and ensured efficient workflow at car wash facilities.
- Resolved conflicts between team members in an effective manner.
Education
High School Diploma -
Palo Verde High School
Las Vegas, NV05.2020
Skills
- Staff supervision
- Quality control
- Operational efficiency
- Client relationship management
- Inventory management
- Problem solving
- Team building
- Adaptability and flexibility
Timeline
Managing Partner
Fix Faster LLC
02.2023 - Current
Site Manager
WOW Car Wash
01.2022 - 02.2023
Assistant Manager
WOW Car Wash
06.2021 - 12.2022
High School Diploma -
Palo Verde High School