Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
21
21
years of professional experience
Work History
Contractor
Mastermind RCM
Tampa, FL
09.2024 - Current
Reconciled computer reports with manually maintained ledgers.
Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
Completed appeals and filed and submitted claims.
Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
Updated patient accounts with information obtained from internal departments or external sources.
Completed and submitted appeals for denied claims.
Executed account updates and noted account information in company data systems.
Developed strong professional rapport with vendors and clients.
Reviewed patient records for accuracy and completeness of information in medical billing system.
Applied HIPAA privacy and security regulations while handling patient information.
Input details into accounts and tracked payments.
Prepared daily reports summarizing payments received from insurers or other sources.
Sales Manager
Charter Spectrum Communications
Guntersville, AL
01.2022 - 01.2024
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Tracked monthly sales to generate reports for business development planning.
Performed sales consultations and educated clients on products and services.
Created and maintained sales environment to support business objectives.
Maintained professional network of potential clients and business opportunities.
Analyzed business and sales targets using critical problem-solving skills.
Established new accounts and serviced existing accounts maintaining professional relationships.
Prepared sales production reports for senior management.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
Nurse Technician
Huntsville Hospital Main
Huntsville, AL
06.2021 - 11.2022
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Engaged with patient family and friends to provide courteous visit experience.
Protected and promoted patient rights and assisted individuals to achieve maximum independence.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Monitored telemetry and vital signs for twenty one-bed unit to document patients' vitals and heart rhythms.
Played games with patients to boost mood, improve memory and provide light entertainment.
Completed daily patient charting on computer with Oracle Cerner
Wireless Manager
Wireless Advocates
Redstone Arsenal, Alabama
11.2014 - 01.2022
Directed and supervised staff performance.
Displayed merchandise for upcoming sales in visually appealing way.
Instructed staff on procedures for handling difficult transactions.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Grew revenue by improving sales and service strategies.
Trained and developed employees through constructive feedback and focus on long-term career growth.
Wrote and submitted reports.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Maintained solid growth rate year-over-year.
Actualized cost analysis to identify discrepancy between product sales targets, and devised new strategies to achieve 15% increase in profits.
Tactical Air Control Party Journeyman, 1C451
United States Air Force, USAF
Clarksville, TN
12.2003 - 12.2006
Operated and supervised communications nets to support army ground maneuver units
Managed and operated global positioning systems, voice, and digital TACP communications weapons systems.
Installed, disassembled, repaired and replaced variety of vehicles, radios, computers, and field and support equipment.
Supervised and conducted mission planning and coordination of combat air resources.
Managed air resources to support Army ground maneuver units.
Supervised and performed inter-service liaison activities to ensure effective integration of combat air resources on the battlefield.
Managed and Established Tactical Air Control Party (TACP) and Air Support Operations Center (ASOC) targeting equipment.
Supported work of commissioned officers by implementing new directives and correcting front-line issues.
Trained extensively on weaponry, tactics and methods of battle.
Education
Bachelor of Science - Electrical Engineering
University of Alabama At Huntsville
Huntsville, AL
08.2018
Skills
Customer outreach
Building brand awareness
Driving business growth
Managing retail build outs
Leadership development
Store growth planning
Training & Development
Multitasking
Problem resolution
Conflict resolution
Teambuilding
Organizational skills
Profit and Revenue-Generating Strategies
Timeline
Contractor
Mastermind RCM
09.2024 - Current
Sales Manager
Charter Spectrum Communications
01.2022 - 01.2024
Nurse Technician
Huntsville Hospital Main
06.2021 - 11.2022
Wireless Manager
Wireless Advocates
11.2014 - 01.2022
Tactical Air Control Party Journeyman, 1C451
United States Air Force, USAF
12.2003 - 12.2006
Bachelor of Science - Electrical Engineering
University of Alabama At Huntsville
Similar Profiles
Reece BechtoldReece Bechtold
Sales Associate at Mastermind ToysSales Associate at Mastermind Toys