Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Evon Henry

Evon Henry

Raleigh,NC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Verizon Enterprise
Livingston, NJ
12.1999 - 06.2024
  • Answered customer inquiries and provided accurate information regarding products and services.

• Assisted customers with real time problem solving.

• Schedule appointments when needed

Inbound Call Center Representative

B&b Bail Bong Agency
Elizabeth, New Jersey
06.1996 - 11.1998
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.

Education

High School Diploma -

Malcolm X Shabazz High School
Newark, NJ
06-1994

Some College (No Degree) -

Montclair State University
Montclair, NJ

Skills

  • Consultative Sales
  • Data Entry
  • Scheduling
  • Complaint resolution
  • Paperwork Processing
  • Appointment Scheduling
  • Call Management
  • Inbound and Outbound Calling
  • Product Knowledge
  • Critical Thinking
  • Delivery Scheduling
  • Product Sales
  • Active Listening
  • Product Promotion

Timeline

Customer Service Representative

Verizon Enterprise
12.1999 - 06.2024

Inbound Call Center Representative

B&b Bail Bong Agency
06.1996 - 11.1998

High School Diploma -

Malcolm X Shabazz High School

Some College (No Degree) -

Montclair State University
Evon Henry