Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evony Garcia

Provo,UT

Summary

Experienced brings years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

15
15
years of professional experience

Work History

Customer Care Representative

Foundever
01.2024 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Troubleshooting in diabetes care devices
  • troubleshooting in a level 3 medical device

Freeze Dry

Thrive
01.2023 - 12.2023
  • General labor, team and time management

Customer Service Representative and Credit Repair

Progrexion
08.2017 - 12.2022

(Efloks) when I work there handle customer service and account management as well as credit repair

Telemarketer Sales Representative

ClearLink
12.2015 - 07.2017

Sales, customer service and account management

Labor and Seasonal Team Lead

JC Penny
02.2009 - 06.2015
  • Packing products, palatalizing, moving pallets, logging in the electronic system, occasional team leadership

General Production Worker

Nestle
07.2012 - 01.2015
  • Machine operator and general production

Education

High School Diploma -

Jefferson High School Los Angeles, CA
07.2010

CNA Program -

Central Valley Medical Center
09.2009

Skills

  • Bilingual English/Spanish
  • Machine operator
  • Case mangement
  • Inbound and outbound Customer Service
  • Project Management
  • Computer Skills
  • Customer Service experience
  • Team leadership
  • Computer literate
  • Call Center experience
  • Production and packing
  • Issue and Complaint Resolution
  • Product Knowledge
  • Device troubleshooting

Timeline

Customer Care Representative

Foundever
01.2024 - 07.2024

Freeze Dry

Thrive
01.2023 - 12.2023

Customer Service Representative and Credit Repair

Progrexion
08.2017 - 12.2022

Telemarketer Sales Representative

ClearLink
12.2015 - 07.2017

General Production Worker

Nestle
07.2012 - 01.2015

Labor and Seasonal Team Lead

JC Penny
02.2009 - 06.2015

High School Diploma -

Jefferson High School Los Angeles, CA

CNA Program -

Central Valley Medical Center
Evony Garcia