Evony Garcia
Provo,UT
Summary
Experienced brings years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Foundever
2024.01 - 2024.07
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Troubleshooting in diabetes care devices
- troubleshooting in a level 3 medical device
Freeze Dry
Thrive
2023.01 - 2023.12
- General labor, team and time management
Customer Service Representative and Credit Repair
Progrexion
2017.08 - 2022.12
(Efloks) when I work there handle customer service and account management as well as credit repair
Telemarketer Sales Representative
ClearLink
2015.12 - 2017.07
Sales, customer service and account management
Labor and Seasonal Team Lead
JC Penny
2009.02 - 2015.06
- Packing products, palatalizing, moving pallets, logging in the electronic system, occasional team leadership
General Production Worker
Nestle
2012.07 - 2015.01
- Machine operator and general production
Education
High School Diploma -
Jefferson High School Los Angeles, CA
07.2010
CNA Program -
Central Valley Medical Center
09.2009
Skills
- Bilingual English/Spanish
- Machine operator
- Case mangement
- Inbound and outbound Customer Service
- Project Management
- Computer Skills
- Customer Service experience
- Team leadership
- Computer literate
- Call Center experience
- Production and packing
- Issue and Complaint Resolution
- Product Knowledge
- Device troubleshooting
Timeline
Customer Care Representative
Foundever
2024.01 - 2024.07
Freeze Dry
Thrive
2023.01 - 2023.12
Customer Service Representative and Credit Repair
Progrexion
2017.08 - 2022.12
Telemarketer Sales Representative
ClearLink
2015.12 - 2017.07
General Production Worker
Nestle
2012.07 - 2015.01
Labor and Seasonal Team Lead
JC Penny
2009.02 - 2015.06
High School Diploma -
Jefferson High School Los Angeles, CA
CNA Program -
Central Valley Medical Center