Evoun Karroum
Glendale,AZ
Summary
Dynamic and results-driven professional with a proven track record, excelling in customer service and leadership. Adept at problem-solving and relationship building, I successfully enhanced dispatch operations, ensuring timely deliveries and fostering team collaboration. Skilled in database management, I thrive in fast-paced environments while maintaining organization and efficiency.
Overview
6
6
years of professional experience
Work History
Office Assistant
Noomi Transportation LLC
Sun City, AZ
06.2022 - Current
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
Dispatch Manager
The Driver Provider
Phoenix, Arizona
09.2024 - 10.2025
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Served as primary contact for external vendors providing transportation services.
- Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
Office Assistant
Leone Builders LLC
06.2020 - 05.2022
- Managed office supply inventory, placing orders as needed to maintain stock levels.
- Assisted in preparing documentation for meetings, including agendas and presentation materials.
- Facilitated communication between departments to streamline project updates and operational tasks.
- Conducted regular audits of office equipment to ensure functionality and compliance with safety standards.
- Organized and maintained a digital filing system to enhance accessibility of important documents.
Education
Associate of Applied Science - Medical Billing And Coding
Carrington College
Phoenix, AZ04-2026
Associate of Applied Science - Accounting
Estrella Mountain Community College
Avondale, AZ01.2020
Bachelor of Arts - Interior Design
Art Institute of Phoenix
Phoenix, AZ01.2018
Skills
- Customer service
- Leadership
- Problem solving
- Time management
- Negotiation
- Communication
- Relationship building
- Organization
- Administrative
- Scheduling
- Patience
- Active listening
- Database management
- Budget management
- Expense reporting
- Bookkeeping
- Team bonding
Personal Information
Date of Birth: 08/09/96
Ethnicity
Middle Eastern
Languages
Arabic
Native/ Bilingual
English
Professional
Timeline
Dispatch Manager
The Driver Provider
09.2024 - 10.2025
Office Assistant
Noomi Transportation LLC
06.2022 - Current
Office Assistant
Leone Builders LLC
06.2020 - 05.2022
Associate of Applied Science - Medical Billing And Coding
Carrington College
Associate of Applied Science - Accounting
Estrella Mountain Community College
Bachelor of Arts - Interior Design
Art Institute of Phoenix