Evrim Diaz
Odenton,Maryland
Summary
24 years of comprehensive experience in operations coordination, customer service, human resources, administration, and project management. Proven project leader with strong work ethic, high adaptability, and the ability to drive initiatives in fast-paced environments. Self-motivated problem solver and quick learner who thrives both independently and within cross-functional teams. Experienced in leading projects, managing stakeholders, and executing both short-term and long-term strategic initiatives with a strong focus on delivery, accountability, and measurable results.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Operations Manager
Think BIG. Learn Smart LLC
10.2018 - Current
- Led end-to-end coordination of virtual training programs, managing project deliverables, timelines, and stakeholder expectations for government clients.
- Oversaw daily operations of multiple concurrent virtual sessions via Zoom, Google Meet, and MS Teams, ensuring consistent delivery, risk mitigation, and issue resolution.
- Managed stakeholder communication across instructors, students, and internal departments, ensuring alignment with project objectives and quality standards.
- Directed pre-session planning, execution monitoring, and post-session reporting to maintain program performance and continuous improvement.
- Collaborated cross-functionally with admissions, finance, IT, and marketing teams to ensure seamless project execution and client satisfaction.
- Identified process improvement opportunities through data analysis (SurveyMonkey) and implemented workflow optimizations to increase operational efficiency.
- Supported business growth initiatives by coordinating marketing campaigns that successfully onboarded 10 new clients.
- Managed financial tracking and reporting in QuickBooks, including invoicing, reconciliation, and expense monitoring to support budget control.
- Maintained CRM and operational systems (HubSpot, Event Espresso), improving data accuracy and reporting efficiency.
Operations Coordinating Manager
Ulta Beauty LLC
03.2014 - 08.2018
- Led cross-functional teams, ensuring alignment with operational goals, KPIs, and organizational strategy.
- Managed store operations as a portfolio of ongoing initiatives, including inventory control, merchandising, and compliance with corporate standards.
- Monitored performance metrics, analyzed data, and implemented corrective actions to improve operational efficiency and customer satisfaction.
- Oversaw risk management activities including inventory shrink reduction and compliance with audit and loss prevention standards.
- Supported workforce planning including hiring, onboarding, training, and performance management to build high-performing teams.
- Executed corporate initiatives and change management efforts in partnership with district leadership.
- Managed scheduling, payroll allocation, and labor optimization to meet financial targets.
- Resolved escalated stakeholder issues, maintaining high service quality and brand standards.
Leasing Professional
HAI Management
04.2011 - 01.2014
- Managed leasing operations as a structured process, ensuring compliance, documentation accuracy, and stakeholder satisfaction.
- Increased rental contracts by 5 percent through strategic marketing, lead management, and conversion tracking.
- Conducted risk assessments through applicant screenings including credit, background, and income verification in compliance with regulations.
- Maintained detailed records and documentation to ensure regulatory compliance and audit readiness.
- Coordinated end-to-end resident lifecycle processes including onboarding, renewals, and offboarding.
- Managed financial processes including rent collection, payment tracking, and delinquency management.
- Led resident engagement initiatives to improve retention and satisfaction.
- Acted as primary stakeholder contact, resolving issues and coordinating with internal teams to ensure service delivery.
Education
High School Diploma -
High School
Stuttgart, Germany06-1998
Bachelors in Business Administration - undefined
Vocational business college
Germany05-2004
Associates in Business Administration - undefined
Business College
Germany06-2000
Skills
- Process Improvement
- Problem Solving
- Cross Functional Collaboration
- Project Planning
Certification
Project Management Professional (PMP), Project Management Institute (PMI), 04/26
Interests
Enthusiast of fine arts and global travel experiences, with a strong interest in culture and creativity
Personal Information
Title: Operations Manager
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Think BIG. Learn Smart LLC
10.2018 - Current
Operations Coordinating Manager
Ulta Beauty LLC
03.2014 - 08.2018
Leasing Professional
HAI Management
04.2011 - 01.2014
Associates in Business Administration - undefined
Business College
Bachelors in Business Administration - undefined
Vocational business college
High School Diploma -
High School