Evva Janossy
Orange Park,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and team development. Proven track record in enhancing customer satisfaction through effective problem resolution and relationship building. Skilled in critical thinking and fostering a positive and efficient work environment for myself as well as those around me. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate with strong organizational skills eager to secure an entry-level position. Ready to help any team achieve company goals.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Spring Park Coffee LLC
Green Cove Springs, FL
02.2025 - Current
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained team members on best practices for efficiency and customer service.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented process improvements that reduced wait times for customers during peak hours.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Service Advisor
Ford Dealership
Virginia Beach, VA
02.2024 - 02.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring efficient scheduling and minimal wait times for clients.
- Maintained accurate records of customer interactions and service history.
- Educated customers on maintenance services, fostering trust and long-term relationships.
- Analyzed customer feedback to identify trends, driving enhancements in service quality and satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Sales Associate
Winndixie
Green Cove Springs, FL
11.2020 - 02.2024
- Assisted customers in product selection and provided information on promotions.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions.
- Collaborated with team members to restock shelves and manage inventory levels.
- Resolved customer inquiries and complaints, fostering positive relationships.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Homeschooled
Green Cove Springs, FL05.2021
Skills
Customer service
Critical thinking
Customer relations
Problem resolution
Relationship building
Computer proficiency
Conflict resolution
Professional telephone demeanor
Team development
Building rapport
Timeline
Barista Shift Supervisor
Spring Park Coffee LLC
02.2025 - Current
Service Advisor
Ford Dealership
02.2024 - 02.2025
Sales Associate
Winndixie
11.2020 - 02.2024
High School Diploma -
Homeschooled