Evv'a McKenzie
Richardson,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Order Fulfillment Specialist
EDMENTUM, INC
07.2020 - 02.2025
- Interact with internal and external customers in a professional manner
- Respond promptly to customer inquiries regarding orders via phone or email and chat
- Receive customer calls and take credit card payments
- Research, resolve or re-direct incoming shipping errors and other customer concerns
- Process customer product returns
- Quickly identify possible key issues and make recommendations to mitigate any risks
- Provide upward communication regarding new developments, rising issues and relevant shipping matters
- Report any back order or inventory needs to Procurement
- Collaborate with Order Processing and Provisioning team management to help support best practices
- Demonstrate excellence through support of the company and department’s vision and strategic targets to support a motivated and positive work culture
- Research any missing and unapplied payment
- Contact customers on overdue payments to make arrangements on the outstanding balance
Customer Support Specialist
EDMENTUM, INC
10.2019 - 07.2020
- Provide product support to customers via phone, email and chat
- Manage cases/tickets according to established departmental practices
- Meet or exceed all metrics and performance measurements
- Resolve issues and complete requests using internal resources in a timely manner
Customer Service Representative
KEMPER
06.2018 - 03.2019
- Assist agent and policyholder inquiries and send email notification of cancellations and non-renewable policies
- Process endorsements, cancellations and rewrites
- Assists with reinstatements for eligible policies
- Respond to customer service, claims and Direct Bill emails
Customer Service Representative
WILLIS TOWERS WATSON
09.2017 - 01.2018
- Assisted customers by addressing inquiries related to their account on insurance plans available
- Advised of coverage available with the insurance plans from employer
- Verified the financial amount available from the employer
- Submitted disputes to employers for incorrect amount sent
Customer Care Advocate
CIGNA
02.2017 - 09.2017
- Performs research to respond to inquiries and interprets policy provisions to determine the most effective response using established departmental procedures
- HIPAA regulations, and corporate policies.
- Provides information on all claims when information is needed or updated
- Confirms eligibility to receive benefits associated with their company policy for Short Term Disability
- Responds to all telephone and email inquiries within customer service protocols in a clear, concise and timely manner
Alarm Services Representative
MONITRONICS SECURITY
11.2006 - 02.2017
- Take incoming calls from subscribers and dealers.
- Probe and ask fact finding questions to find the reason for their contact.
- Received alarm signals from customers-determined after speaking to customer if a dispatch or cancel
- Assist customer with question regarding their bill and payment information.
- Level 1 troubleshooting-testing, and create jobs for equipment repair
- Assist customer with question regarding their billing and payment information.
Education
High School Diploma -
Warren Travis White High
Dallas, TX05-1995
Skills
- Call Center Experience
- Problem Solving Ability
- Active Listener
- Positive Team Player
- Customer service
Timeline
Order Fulfillment Specialist
EDMENTUM, INC
07.2020 - 02.2025
Customer Support Specialist
EDMENTUM, INC
10.2019 - 07.2020
Customer Service Representative
KEMPER
06.2018 - 03.2019
Customer Service Representative
WILLIS TOWERS WATSON
09.2017 - 01.2018
Customer Care Advocate
CIGNA
02.2017 - 09.2017
Alarm Services Representative
MONITRONICS SECURITY
11.2006 - 02.2017
High School Diploma -
Warren Travis White High
Similar Profiles
Melissa ArduiniMelissa Arduini
Virtual Math Teacher at EdmentumVirtual Math Teacher at Edmentum
Kelly BakerKelly Baker
Program Manager at EdmentumProgram Manager at Edmentum
COURTNEY PERRINCOURTNEY PERRIN
Educator at EdmentumEducator at Edmentum
STEVE TRANSTEVE TRAN
TEST TECHNICIAN at ZENTECH MANUFACTURING INCTEST TECHNICIAN at ZENTECH MANUFACTURING INC
Aiman AbuawadAiman Abuawad
Online Sales Manager at SupremeLiquidationOnline Sales Manager at SupremeLiquidation