Januel Ramirez
Orlando,FL
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Language
5
5
years of professional experience
Work History
Front Desk/ Technician
Optical Outlets
Orlando, FL
01.2026 - Current
- Operated and maintained optical equipment to ensure precise measurements and quality control.
- Collaborated with team members to streamline workflow processes, enhancing operational efficiency.
- Conducted regular inventory checks, maintaining accurate stock levels for timely order fulfillment.
- Provided technical support and troubleshooting for optical devices, resolving customer inquiries effectively.
- Led initiatives for compliance with health and safety regulations, ensuring workplace standards met industry requirements.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Greet customers and explain the process and exam pricing in a transparent way
- Answer phones properly and in a timely manner
- Helping adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
- Ensure insurance is properly verified prior to Doctor encounter
Signature Systems Group
Julia HR
350 Central Florida Pkwy Orlando FL 32824
09.2022 - Current
- Followed detailed assembly instructions, processes and procedures.
- Completed assigned tasks quickly to decrease production time.
- Notified supervisor of issues with equipment or production.
- Visually inspected devices for defects and placed defective items into reject bin.
- Obtained appropriate tooling and fixtures for each assembly job.
- Disassembled, reassembled and corrected changeover.
- Completed durable assemblies and subassemblies with hand and power tools.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Followed outlined specifications to implement assembly plans.
- Removed rough spots to enhance parts alignment and improve finishes.
- Inspected and tested components, assemblies and power tools for proper functionality.
Customer Service Representative
Target
Orlando, FL
08.2024 - 01.2026
- Monitored performance metrics and provided insights for continuous improvement in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
TJ Max
Orlando, FL
07.2022 - 06.2024
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Trained new staff on company policies and customer service protocols, improving team performance.
- Implemented process improvements to streamline inventory management, reducing discrepancies.
- Collaborated with cross-functional teams to enhance product knowledge, driving effective support solutions.
- Responded to customer requests for products, services, and company information.
Tacobell
Taco Bell
05.2021 - 06.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Great attitude clocking in , clocking out
Education
Econ High School
14180 E Colonial Dr, Orlando FL 3282608.2018
Skills
- Maintaining Clean Work Areas
- Managing Operations and Efficiency
- Technical Proficiency
- Operational Efficiency
- Peoples skills such as communication and satisfaction to whom ever
- Cutting and grinding pieces together
- Customer service
- Customer interaction
Languages
Spanish And English
Professional Working
Skills
- Welding each 500+lbs mats to hold in place
- Power tools and handy manual work
Timeline
Front Desk/ Technician
Optical Outlets
01.2026 - Current
Customer Service Representative
Target
08.2024 - 01.2026
Signature Systems Group
Julia HR
09.2022 - Current
Customer Service Representative
TJ Max
07.2022 - 06.2024
Tacobell
Taco Bell
05.2021 - 06.2022
Econ High School