EWA SMOLINSKA
Placerville,CA
Summary
Dedicated, result-driven Spirits Industry Professional with over 15 years of experience in sales growth, team leadership, and executing promotional activations. Proficient in MS Office Products and advanced computer functions. Committed to delivering exceptional customer experiences and building lasting client relationships through consultative and influential approaches while maintaining the highest standards of professionalism and ethics. Expertise in account management, mixology, bar operations, cost control strategies, staff training, and developing innovative menu offerings according to evolving market dynamics. Strong analytical and multitasking abilities; well-prepared for roles requiring strategic thinking and results-driven focus.
Overview
16
16
years of professional experience
Work History
Bartender
Harlow's Restaurant & Night Club
10.2019 - 08.2023
- Crafted memorable cocktails that significantly improved patron satisfaction, contributing to a substantial 30% boost in customer contentment and positively influencing the establishment's standing.
- Collaborated with the management to devise strategies to maximize sales showcasing dedication to excellence and unwavering persistence in pursuit of success.
- Exhibited a relentless commitment to elevating the bar scene by pushing boundaries and introducing creative mixology techniques, improving the overall customer experience.
Bartender
Hard Rock Casino
01.2015 - 01.2017
- Exceeded patron's expectations with a warm and professional demeanor, increasing 80% enhancement in guest satisfaction ratings.
- Managed high-volume bar service with remarkable precision, serving over 1200 drinks per hour while maintaining exceptional quality and service.
- Pioneered bartending excellence by mentoring new talents while driving 60% revenue growth through innovative menu design and strategic business acumen, setting a new standard for
innovation and customer engagement.
Bartender/Server
The Cheesecake Factory
01.2013 - 01.2015
- Fostered unwavering client loyalty with empathetic interpersonal skills, achieving a remarkable 100% guest satisfaction rate.
- Increased per-sale revenues and overall profitability by 40% through extensive knowledge of spirits and effective upselling techniques.
- Streamlined bar inventory and storage procedures to align with customer demands and optimize stock levels, elevating operational efficiency.
Beverage Supervisor, Assistant of F&B/Entertainment Director
Montbleu Casino & Spa
09.2007 - 08.2012
- Enhanced sales by 200% in one year through market commercial planning, promotional activations, and effective inventory management procedures, reducing beverage costs by 20%.
- Maintained visibility at vital local events, actively participating to align with strategic initiatives.
- Led and trained a team of 60+ employees, improving efficiency and increasing guest satisfaction by 70%.
- Provided solutions-driven support for complex challenges and enhanced overall business operations.
- Collaborated with the Banquet Manager and Special Events Coordinator to create customized cocktail menu, raising revenue by 60%.
Education
Bachelor's Degree - International Relations
Krakow University
2004
Skills
- Relationship Management
- Industry Knowledge
- Mixology
- Strategic Goals
- Market Planning
- Menu Development
- Budgeting
- Sales Objectives
- Analytical Skills
- Time Management
- Emotional Intelligence
- Problem-Solving
- Negotiation
- Communication
- Consultative Selling
- Promotional Programming
Accomplishments
- California Food Handlers Card
- Responsible Beverage Service Certification
- Sexual Harassment and Abusive Conduct Prevention
Timeline
Bartender
Harlow's Restaurant & Night Club
10.2019 - 08.2023
Bartender
Hard Rock Casino
01.2015 - 01.2017
Bartender/Server
The Cheesecake Factory
01.2013 - 01.2015
Beverage Supervisor, Assistant of F&B/Entertainment Director
Montbleu Casino & Spa
09.2007 - 08.2012
Bachelor's Degree - International Relations
Krakow University
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