Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

EWANDA MOSLEY

Tempe,AZ

Summary

Seasoned Resolution Expediter with background in resolving complex customer issues. Skillset includes strategic problem-solving, exceptional communication and negotiation skills, contributing to swift and efficient resolution of disputes. Previous roles have demonstrated consistent delivery of customer satisfaction, improvement in workflow efficiency, and high-level collaboration with cross-functional teams.

Overview

10
10
years of professional experience

Work History

Resolution Expediter

Home Depot USA
Tempe, AZ
07.2020 - Current
  • Provided efficient resolution to escalated issues while delivering exceptional customer service
  • Effectively facilitated communication between vendors, manufacturers, and delivery agents for efficient resolution of issues.
  • Coordinated order fulfillment and return tracking with freight carriers.
  • Provided guidance to associates in resolving complex customer problems
  • Assisted in promptly resolving customer inquiries and complaints.
  • Researched and identified solutions to complex customer service issues.
  • Analyzed customer feedback and data to identify patterns or trends related to unresolved problems.
  • Developed effective communication strategies to provide accurate responses to customers.
  • Identified potential areas of improvement in the process for resolving customer issues.
  • Collaborated with other departments to resolve escalated customer concerns quickly.
  • Advised customers on best practices for using products and services effectively.

Customer Service Representative

Home Depot USA
Tempe, Arizona
05.2019 - 07.2020
  • Provide excellent and effortless customer service
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

End Lease Coordinator

Santander Consumer USA
Mesa, AZ
01.2017 - 02.2018
  • Provided advice and education to customers regarding end lease procedures for their vehicles
  • Developed strong speaking skills to enhance account payment collection
  • Ensured compliance with all state and departmental regulations in the remarketing of end-of-term lease vehicles
  • Instructed dealers, customers, and third-party contacts on end-of-lease conditions
  • Handled 200+ accounts daily with empathy, compassion, and accountability
  • Ensured compliance with state and departmental regulations.
  • Provided guidance to customers regarding vehicle lease termination protocols
  • Developed strong speaking skills to support strategic goals of securing payments and fulfilling established objectives.

Call Center Specialist

MDS Communication
Mesa, AZ
10.2014 - 10.2016
  • Achieved solid speaking skills to contribute towards the achievement of non-profit organizational goals
  • Maintained a goal of 200+ calls per day with team effort and individual practices
  • Specified and prototyped donor education requirements to boost fundraising success.
  • Enhanced donor knowledge to achieve financial goals, supporting non-profit organizational objectives through effective communication
  • Developed strong speaking abilities to enhance support for nonprofit organizational objectives.
  • Utilized computer technology to handle high call volumes efficiently.
  • Ensured proper recording of all conversations related to customer service operations in the database system.
  • Answered incoming calls promptly and professionally.

Education

Bachelor of Science - Criminal Justice

Long Beach State University
CA
05-1983

High School Diploma -

Westchester High
California
06-1979

MA - business administration

University of Phoenix
Phoenix, AZ

Larry Layton School of Law
Acton, CA

Skills

  • Collaboration
  • Prioritization
  • De-Escalation Techniques
  • Legal knowledge
  • Multitasking
  • Effective Communication
  • Time Management
  • Organizational Skills
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Written Communication
  • Attention to Detail
  • Active Listening

Additional Information

  • Assisted over 1,000 individuals with legal issues for court petitions. Counseled over 400 youths with analytical thinking and compassion.

Accomplishments

VOA Committee, 2021

Homer Award 11/2019 Excellent Customer Service

Homer Award 07/2020 Building Strong Relationships

Homer Award 10/2021 Excellent Customer Service

Homer Award 07/2023 Excellent Customer Service

Homer Award 07/2023 Excellent Customer Service

Homer Award 10/2023 Excellent Customer Service

Homer Award 02/2024 Taking Care of Our People

Homer Award 02/2024 Building Strong Relationships

Homer Award 03/2024 Excellent Customer Service

Timeline

Resolution Expediter

Home Depot USA
07.2020 - Current

Customer Service Representative

Home Depot USA
05.2019 - 07.2020

End Lease Coordinator

Santander Consumer USA
01.2017 - 02.2018

Call Center Specialist

MDS Communication
10.2014 - 10.2016

Bachelor of Science - Criminal Justice

Long Beach State University

High School Diploma -

Westchester High

MA - business administration

University of Phoenix

Larry Layton School of Law

Similar Profiles

CREATE PROFILE
EWANDA MOSLEY