TEMECA EDWARDS
Covington,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Resolution Expediter
The Home Depot Corporate
Atlanta, GA
12.2022 - Current
- Takes inbound communication and escalations from internal customers via telephone, faxes and/or e-mails.
- Provides excellent customer service via active listening and professional communication.
- Identifies, categorizes and resolves root causes of customer issues including payroll, leaves of absence, benefits and hiring.
- Takes ownership of customer issues and provides complete end to end issue resolution by utilizing resources available.
LOA Case Specialist
The Home Depot Corporate
Atlanta, GA
05.2020 - 12.2022
- Monitor and transact on multiple employees during LOA.
- Drafts, edits and send letters, notices and other paperwork to employees on a leave of absence.
- Responds to questions regarding benefit issues, specializing in LOA policies and procedures.
Research Associate- Inquiry Center
The Home Depot Corporate
Atlanta, GA
03.2013 - 05.2020
- Conduct, research and deliver solutions for compounded HR issues such as: Leave of Absence (LOA), Benefits and Payroll for field associates within service-level agreement
- Resolve escalated HR issues received via phone, fax and/or email; document and communicate resolution
- Process final pay for Statutory Compliance states requiring immediate payout by law
- Excel in daily production and earned reputation for exceeding weekly ticket goals.
Contact Center Associate
The Home Depot Corporate
Atlanta, GA
11.2011 - 03.2013
- Provided over-the-phone HR support for THD retail, warehouse and corporate- U.S
- Divisions
- Answered a high volume of incoming calls regarding various HR concerns; demonstrated mastery of call script and call control
- Provided navigational support for mythdhr.com- Employee Self Service and careers.homedepot.com.
Education
AAS in Accounting -
Georgia Piedmont Technical College
06.2015
Skills
- Microsoft Office
- KRONOS
- Salesforce
- Workday
- Strong Verbal Communication
Affiliations
Training Ambassador
Tuition Reimbursement SME
Leave of Absence SME
2x Platinum Milestone - Homer Award
3x Gold Milestone - Homer Award
3x Silver Milestone - Homer Award
3x Bronze Milestone - Homer Award
Timeline
Resolution Expediter
The Home Depot Corporate
12.2022 - Current
LOA Case Specialist
The Home Depot Corporate
05.2020 - 12.2022
Research Associate- Inquiry Center
The Home Depot Corporate
03.2013 - 05.2020
Contact Center Associate
The Home Depot Corporate
11.2011 - 03.2013
AAS in Accounting -
Georgia Piedmont Technical College
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