Jessica Salcido
Phoenix,AZ
Summary
Seasoned Resolution Expediter with 10+ years of customer service experience, specializing in complex issue resolution. Strategic problem-solving and exceptional communication skills contribute to swift and efficient dispute resolution. Proven track record of delivering customer satisfaction, improving workflow efficiency, and collaborating effectively with cross-functional teams.
Overview
9
9
years of professional experience
Work History
RESOLUTION EXPEDITER
THE HOME DEPOT
Phoenix, USA
02.2018 - Current
- Handled escalated issues and achieved satisfactory resolutions
- Handles inbound calls from Front Line associates, in network staff, and customers
- Work independently as a Case associate to complete daily/hourly objectives
- Handles a variety of customer service, operational, and administrative tasks on a daily basis
- Collaborated with cross-functional teams and diverse colleagues to achieve team goals and meet customer requirements.
CUSTOMER SERVICE REPRESENTATIVE
THE HOME DEPOT
Phoenix, USA
12.2015 - 02.2018
- Severed as a Front-Line Associate for Homedepot.com
- Provided our Customers with Excellent customer service
- Consistently demonstrated the ability to Multitask daily
- Achieved high levels of customer satisfaction through strong communication skills, attention to detail, and a dedication to delivering quality service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2019
Skills
- Communicates Effectively
- Knowledge of Relevant Computer Systems
- Training and Coaching Skills
- Values Differences
- Situational Adaptability
- Action Oriented
- Typing 50 WPM
- Customer Focused
- De-Escalation Techniques
- Conflict Resolution
- Relationship Building
- Independent Decision-Making
- Excellent Communication
- Analytical Skills
- Multitasking
- Active Listening
Volunteer Experience
- Provided Classroom and Floor support
- Resolutions Engagement Committee Recognition Leader on Team
- Phase 1. L.E.A.D Member
- Top OCC (Online Contact Center) performer 2017
- Evening of Excellence 10-2019 and 02-2020
- Core Value Champion 10-2019 and 06/2020
Timeline
RESOLUTION EXPEDITER
THE HOME DEPOT
02.2018 - Current
CUSTOMER SERVICE REPRESENTATIVE
THE HOME DEPOT
12.2015 - 02.2018
High School Diploma -
Penn Foster Career School