Ewelina Kwapisz
Miami,Florida
Summary
Experienced professional with a successful history at European Wax Center, showcasing expertise in sales and customer service. Proficient in enhancing guest relations and optimizing operational efficiency. Recognized for exceptional communication abilities and a strong aptitude for problem-solving, consistently delivering outstanding results and fostering positive client experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Service Associate
European Wax Center
06.2021 - 02.2024
- Made top sales every month since start
- Customer service
- Excellent communication
- Processed payments and handled financial transactions accurately
- Managed front desk operations, ensuring efficient guest check-in and checkout processes
- Enhanced guest experience by offering personalized recommendations and assistance
- Facilitated communication between guests and staff to fulfill special requests
Manager
Airplex Mechanical
06.2021 - 01.2024
- Led a team of 15 in project management, achieving a 40% increase in project completion rates
- Implemented new operational procedures, reducing downtime by 18% and improving efficiency
- Managed client relationships, resulting in a 25% boost in customer satisfaction scores
- Oversaw budget allocations, ensuring projects stayed within financial limits and saved $50,000 annually
- Led Airplex Mechanical team to achieve operational excellence, optimizing processes and driving significant cost reductions while maintaining quality standards
- Fostered a culture of teamwork and innovation, empowering staff to exceed project goals and cultivate stronger client partnerships
Vascular Ultrasound Tech
Suffolk Vascular
01.2018 - 12.2020
- Performed vascular ultrasound exams, ensuring accurate diagnosis and improved patient outcomes
- Collaborated with medical team, enhancing diagnostic accuracy and patient care quality
- Maintained ultrasound equipment, ensuring operational efficiency and reducing downtime
- Documented findings meticulously, contributing to comprehensive patient records and treatment plans
- Spearhead innovative projects, driving substantial growth
- Collaborate across teams to implement cutting-edge solutions, resulting in measurable improvements in efficiency
Lead Vascular Ultrasound Tech
NY Surgical Associates
01.2013 - 12.2018
- Led a team of ultrasound technologists, ensuring high-quality imaging and accurate diagnostics
- Implemented new protocols, reducing patient wait times and improving workflow efficiency
- Trained and mentored junior staff, enhancing team performance and skill levels
- Collaborated with surgeons to provide detailed vascular assessments, aiding in successful surgical outcomes
- Maintained and calibrated ultrasound equipment, ensuring optimal performance and reliability
Education
Skin Care -
Parisian Beauty Academy
Nutley, NJAssociate in Science (A.S.) - Vascular Ultrasound
Hohokus rets
12.2012
Skills
- Time management
- Guest relations
- Salesmanship
- Problem-solving aptitude
Certification
Certified Skin Care Specialist
Registered Vascular Sonographer-RVS
Certified in Medical Assissting and Phlebotomy
Languages
Polish
Native or Bilingual
Timeline
Guest Service Associate
European Wax Center
06.2021 - 02.2024
Manager
Airplex Mechanical
06.2021 - 01.2024
Vascular Ultrasound Tech
Suffolk Vascular
01.2018 - 12.2020
Lead Vascular Ultrasound Tech
NY Surgical Associates
01.2013 - 12.2018
Associate in Science (A.S.) - Vascular Ultrasound
Hohokus rets
Skin Care -
Parisian Beauty Academy
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