Excell Ceballos
Desert Hot Springs,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Shift Leader
Crumbl Cookies
Palm Desert, CA
03.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised and led employees to maintain productivity and customer service levels.
Housekeeping Cleaner
Miracle Springs Resort and Spa
Desert Hot Springs, CA
05.2023 - 03.2024
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Reported any maintenance issues to supervisor immediately.
- Checked all equipment to ensure proper functioning prior to use.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
Florist Assistant
Indio Florist
Indio, CA
01.2021 - 06.2022
- Greeted customers and answered their inquiries about flower arrangements.
- Assisted with the selection of flowers, plants, cards, and other items for purchase.
- Arranged bouquets according to customer specifications.
- Prepared orders by wrapping bouquets in cellophane or tissue paper.
- Cultivated plants in greenhouses according to established procedures.
- Received incoming flower deliveries and placed new stock in refrigerators.
- Packed and wrapped completed arrangements for secure delivery.
- Created floral designs incorporating current trends in color, materials and vessels.
- Processed sales transactions via cash register and telephone orders.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA05-2024
Skills
- Operations Support
- Equipment Troubleshooting
- Customer Service Management
- Production Scheduling
- Production Reporting
- Interpersonal Relations
- Team motivation
- Conflict Resolution
Languages
Spanish
Professional
Timeline
Shift Leader
Crumbl Cookies
03.2024 - Current
Housekeeping Cleaner
Miracle Springs Resort and Spa
05.2023 - 03.2024
Florist Assistant
Indio Florist
01.2021 - 06.2022
High School Diploma -
Desert Hot Springs High School
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