Exie Diaz
Buffalo Grove,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Private Nanny
Amanda & Jeremy Meyer
Palatine, IL
09.2022 - Current
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Planned age-appropriate educational activities designed to promote learning and development.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Regulated children's schedules to balance rest, learning and play.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Documented and communicated daily reports outlining each child's daily activities.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Met and communicated regularly with parents to discuss children's activities and development.
Adult Caregiver
Ruth Moss
Morton Grove, IL
05.2022 - 07.2022
- Provided personal care and support to adults with physical disabilities in a residential setting.
- Organized activities such as arts and crafts, music therapy, exercise classes, educational programs, field trips, and leisure activities.
- Assisted clients with daily living skills including grooming, bathing, dressing, meal preparation and feeding.
- Transported clients to medical appointments or other destinations when needed.
- Supported bathing, dressing and personal care needs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Drove clients to doctors' appointments and social outings.
Elderly Caregiver
Elena Caballero
Park Ridge, IL
01.2022 - 04.2022
- Provided companionship and emotional support to elderly clients.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
Technician
Concord Computing Corp.
Elk Grove Village, IL
09.1997 - 11.2021
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Provided technical support services to customers via phone or email communication.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Updated logs and job reports for completed and pending service calls at shift end.
- Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
- Contacted customers prior to date of scheduled installation to verify appointment.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Office Assistant
Image Capture Systems
Elk Grove, IL
02.1990 - 08.1997
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Copied, sorted and filed records of office activities and business transactions.
Education
High School Diploma -
Maine West H.S.
Des Plaines, IL06-1988
Skills
- Customer Service
- System Troubleshooting
- Issue Resolution
- Troubleshooting
- Relationship Building
Timeline
Private Nanny
Amanda & Jeremy Meyer
09.2022 - Current
Adult Caregiver
Ruth Moss
05.2022 - 07.2022
Elderly Caregiver
Elena Caballero
01.2022 - 04.2022
Technician
Concord Computing Corp.
09.1997 - 11.2021
Office Assistant
Image Capture Systems
02.1990 - 08.1997
High School Diploma -
Maine West H.S.
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