EXOTIC BURMESTER
Vancouver,Washington
Summary
Sales Executive Inside Sales Patient Education | Business Development | Lead Generation | Customer Service Motivated and personable B2B and B2C sales expert brings extensive experience within medical aesthetic and plastic surgery clinic environments. High-integrity and customer-centric leader drives revenue via effective relationship building and consultative sales strategies. Strong communication skills establish credibility quickly to overcome objections and address client concerns. Energetic self-starter is calming amid stressful situations and enthusiastic while building product or service excitement. Billing | Negotiation and Sales Closing | Operations Management | Promotional Event Planning Medical Terminology | Resourceful Problem Solving | HIPAA/Confidentiality | Project Management Sales Planning and Execution | Staff Recruitment, Training and Development | Inventory Management Results-oriented sales consultant with over 25 years of experience producing outstanding results and strong revenue growth for busy aesthetic industry. Successful closing sales quickly and securing repeat business. Motivated and respected professional with excellent communication and negotiation skills.
Overview
9
9
years of professional experience
Work History
National Aesthetic Sales Consultant
Ideal Image Development Corp
Tigard, Oregon
01.2017 - 11.2021
- 3/2020)
- Generate sales leads, hit, or exceed revenue targets and deliver attentive client service for nation’s leading aesthetics brand
- Oversee front desk interactions
- Produce referral-based leads from patients and follow up to book appointments
- Consult with and built rapport with clients while describing treatment and service options and addressing questions and concerns
- Prepare financial documents
- Overcome objections via client education on value of prospective services
- Support medical staff during procedures and follow up with patients to ensure positive customer experiences
- Coach, train and mentor new sales consultants on products, services, and sales close process
- Maintain existing and prospective client records and complete sales reports in Salesforce; reach out with new services and promotions
- Achieved sales of $1 million annually with 50% customer close rate; success was attributed to strong listening skills and calm, friendly demeanor while working with customers
Director of First Impressions and Consultant
Partington Plastic Surgery and Laser Center
Kirkland, Washington
04.2014 - 01.2017
- Welcomed visitors and answered questions center’s offering
- Upsold products and services and explained financing options
- Eased customer anxieties around procedures
- Facilitated quarterly promotional events with product vendors
- Managed customer and staff Excel databases
- Attended seminars on surgical treatments and procedures
- Delivered high standards of customer service while meeting and exceeding monthly sales goals
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments 100%
- Exhibited professionalism and composure in stressful circumstances
- Handled complaints and questions, and re-directed calls to other team members
- Acted as first point of contact and set appointments for prospective clients
- Organized and scheduled office meetings as well as client appointments for team of 5 professionals, effectively accommodating hectic agendas
- Collected payments from clients and updated account balances
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Kept reception area clean and neat to give visitors positive first impression
Front Desk Coordinator
Kristin J. Tarbet MD Oculofacial Plastic Surgery
Bellevue, Washington
04.2013 - 03.2014
- Greeted visitors and patients
- Completed new-patient intakes
- Educated patients on aesthetic treatments and cosmetic procedures to facilitate sales
- Planned events and marketed services to local doctors
- Performed visual fields tests to obtain insurance approvals
- Assisted doctor in treatment rooms.
- Collected room deposits, fees and payments
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Transcribed phone messages for entire office and relayed messages
- Collaborated with team members to handle guest requirements from check-in through check-out
- Scheduled appointments in computer system
- Verified patient demographic information, copied documentation and directed to provided information
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Beauty Stylist
Nordstrom, Inc
Tukwila, Washington
06.2012 - 12.2012
- Consulted with customers to uncover cosmetic needs and preferences
- Described and displayed cosmetic options
- Built customer relationships and reached personal and company sales goals
- Contacted customers to follow up on purchases, upsell new products and invite to events
- Worked with vendors to update brand and product knowledge
- Identified events and promotions to grow cosmetics business
- Conducted makeup application seminars featuring seasonal and trending products.
- Kept detailed records of customer information and services provided to increase return customers by 75%
- Monitored current trends to understand fashions and better serve customer needs
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Demonstrated cosmetic application best practices to achieve desired styles
- Recorded notes for future reference about customer preferences and services delivered
Education
No Degree - Pre Nursing Studies
Lake Washington Institute of Technology
Kirkland, WACertificate of Completion - Aesthetics
Lake Washington Institute of Technology
Kirkland, WA03.2011
Skills
- Client presentations
- Product and service sales
- Product promotions
- Revenue Generation
- Client Service
- Interpersonal communication skills
- Lead Generation
- Sales expertise
- Sales and marketing strategies
Timeline
National Aesthetic Sales Consultant
Ideal Image Development Corp
01.2017 - 11.2021
Director of First Impressions and Consultant
Partington Plastic Surgery and Laser Center
04.2014 - 01.2017
Front Desk Coordinator
Kristin J. Tarbet MD Oculofacial Plastic Surgery
04.2013 - 03.2014
Beauty Stylist
Nordstrom, Inc
06.2012 - 12.2012
No Degree - Pre Nursing Studies
Lake Washington Institute of Technology
Certificate of Completion - Aesthetics
Lake Washington Institute of Technology