Exzatica Ochoa
Fort Wayne,IN
Summary
A proven hospitality professional with a track record of exceptional customer service and cash handling skills. An expert in guest engagement and maintaining high service standards. Demonstrating strong work ethics and strengths in multitasking while also ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Ruth's Chris Steak House
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Hostess
Proximo
03.2021 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Kroger
01.2020 - 02.2021
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated a cash register
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Snider Highschool
Fort Wayne, IN05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
Languages
Spanish
Full Professional
Timeline
Server
Ruth's Chris Steak House
09.2022 - Current
Restaurant Hostess
Proximo
03.2021 - 08.2022
Cashier
Kroger
01.2020 - 02.2021
High School Diploma -
Snider Highschool
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