Exzyrial Traylor
Montgomery,AL
Summary
Detail-oriented Customer Service Representative with strong communication and problem-solving skills. Successfully resolved customer inquiries through effective phone and email interactions, ensuring satisfaction and timely responses. Committed to enhancing team collaboration and improving service processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ContinuumGlobal
Https://www.bing.com/ck/a?!&&p=26965cd998f244637f6
01.2024 - 01.2026
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Assisted in processing orders and managing returns to enhance customer satisfaction.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Collaborated with team members to address complex issues and improve service processes.
Education
High School Diploma -
Benjamin Russell High School
Alexander City, AL05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Sales Manager Certificate
Languages
English
Full Professional
Timeline
Customer Service Representative
ContinuumGlobal
01.2024 - 01.2026
High School Diploma -
Benjamin Russell High School