Eyerusalem Siyoum
Federal Way
Summary
Dynamic airport professional with over five years of experience delivering exceptional customer service in a fast-paced airport environment. Skilled in enhancing guest experiences, maintaining clean and welcoming spaces, and supporting daily operations with a strong focus on safety, efficiency, and teamwork. Recognized for excellent communication skills, professionalism, and a commitment to creating positive and memorable experiences for travelers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wheelchair Agent
G2 Secure Staff
SeaTac, WA
04.2021 - Current
- Provide outstanding customer service to passengers traveling through Seattle-Tacoma International Airport.
- Escort passengers safely and efficiently between ticket counters, gates, baggage claim, and terminal exits.
- Assist elderly travelers and passengers with disabilities while ensuring a positive and comfortable airport experience.
- Coordinate mobility assistance services for multiple airline partners.
- Maintain professionalism while working in a fast-paced, high-volume environment.
- Perform aircraft cabin cleaning and preparation to ensure cleanliness and comfort for passengers.
- Follow airport security procedures and safety regulations.
- Collaborate with airline personnel and airport staff to support smooth daily operations.
Pharmacy Assistant
Bartell Drugs
Des Moines, WA
06.2019 - 07.2021
- Delivered friendly and professional customer service in a busy retail setting.
- Assisted customers in person and over the phone with questions and requests.
- Operated cash registers and processed transactions accurately.
- Stocked inventory and maintained organized work areas.
- Prepared prescriptions for delivery and maintained accurate documentation.
- Supported daily operations through administrative and clerical duties.
Education
Bachelor of Science - Biology
University of Washington
Seattle, WA06.2021
Associate Degree - Biology
Highline College
Des Moines, WA06.2019
Skills
- Customer Service Excellence
- Guest Relations
- Hospitality and Guest Experience
- Teamwork and Collaboration
- Cleaning and Sanitation
- Airport Operations
- Passenger Assistance
- Bilingual Communication
- Time Management
- Safety Awareness
- Cash Handling
- Multitasking
Certification
- Nursing Assistant Certification (NAC) Washington state | Expires May 2027
- Certified Phlebotomy Technician (CPT) Washington state | Expires December 2027
- CPR & Basic Life Support (BLS) Certification - American Heart Association
Timeline
Wheelchair Agent
G2 Secure Staff
04.2021 - Current
Pharmacy Assistant
Bartell Drugs
06.2019 - 07.2021
Bachelor of Science - Biology
University of Washington
Associate Degree - Biology
Highline College