Feven Zewede
Alexandria,VA
Summary
Customer-focused professional dedicated to enhancing passenger satisfaction and loyalty through exceptional service. Proven expertise in addressing diverse concerns with a solution-oriented approach and meticulous attention to detail. Extensive experience as a Wheelchair Agent, ensuring safety and comfort for passengers while adhering to airport operations and customer service protocols. Recognized for strong interpersonal skills and a commitment to delivering positive travel experiences, consistently achieving high levels of passenger satisfaction.
Overview
8
8
years of professional experience
Work History
Wheelchair Agent
G2 Secure Staff
Alexandria, Va
01.2023 - Current
- Supported airport front desk and gate-area operations in a fast-paced airline environment
- Assisted passengers with boarding processes, directions, and service inquiries
- Verified credentials and maintained access control in restricted areas
- Used computer systems for scheduling, data entry, and passenger-related tasks
- Communicated clearly with passengers, flight crews, and airport personnel
- Followed FAA, TSA, and company security procedures at all times
- Maintained calm, professional service during delays and high-volume periods
Front Desk Receptionist
Concierge Services
Alexandria, VA
02.2018 - 02.2020
- Maintained organized front desk to create welcoming atmosphere.
- Greeting and assisting clients at reception with high professionalism.
- Managed multi-line phone system for efficient call direction.
- Scheduled appointments and coordinated services for clients.
- Processed inquiries and resolved concerns promptly.
- Collaborated with team members to improve service delivery standards.
- Provided detailed information about services to enhance client experience.
- Performed data entry to maintain accurate customer records.
Education
Associate Degree - Cybersecurity
Northern Virginia Community College
05.2026
Skills
- Passenger assistance and support
- Data entry and record management
- Network troubleshooting
- Gate and airport operations
- Boarding and check-in processes
- Conflict resolution strategies
- Customer service excellence
- Computer proficiency (Windows OS)
- Email and scheduling systems
- Microsoft Office applications (Word, Excel)
- Fast and accurate typing skills
- TSA security awareness
- Access control and credential verification
- Confidential information handling
- Policy and procedure compliance
- Incident reporting and awareness
- Clear verbal communication skills
- Multitasking under pressure
- Team collaboration skills
- Time management expertise
- Reliability and punctuality
- Disability awareness training
- Problem investigation techniques
- Cash management skills
- Sales expertise strategies
- Active listening skills
Timeline
Wheelchair Agent
G2 Secure Staff
01.2023 - Current
Front Desk Receptionist
Concierge Services
02.2018 - 02.2020
Associate Degree - Cybersecurity
Northern Virginia Community College