Eylian Calvillo
Dallas,TX
Summary
Accomplished Supervisor with a proven track record at Fuel City, enhancing customer satisfaction and loyalty through effective communication and staff management. Skilled in bilingual customer engagement and resolving complaints, I led a team to streamline operations, significantly improving service efficiency. Expert in sales transaction management and mentoring, I excel in fast-paced environments, driving goal achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Fuel city
Cedar Hill, TX
02.2023 - Current
- Monitored customer traffic and proactively addressed potential issues.
- Developed strong customer relationships to support satisfaction and loyalty.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Responded to customer questions regarding products, prices and availability.
- Processed cash and credit cards for customer purchases.
- Monitored self-checkout stations to assist customers and resolve register problems.
- Directed and supervised a team of 10 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Office Assistant/Customer Service
Bonilla upholstery
Duncanville, TX
02.2022 - 08.2022
- Maintained knowledge of company products to provide suggestions and recommendations to customers.
- Provided customized assistance to address customer queries.
- Maintained professionalism in all customer interactions.
- Ensured clarity in customer transaction details
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Education
Associate of Applied Science -
Dallas Institution of Funeral Service
Dallas09-2026
High School Education -
Town View School of Health Professions
Dallas, TX05-2024
Skills
- Bilingual Language Skills
- Effective Communication
- Professional Phone Communication
- Strong Organizational Abilities
- Customer Engagement
- Training and mentoring
- Policy Enforcement
- Goal-Oriented
- Sales Transaction Management
- Staff Management
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- CPR certified
- Drivers License
Timeline
Supervisor
Fuel city
02.2023 - Current
Office Assistant/Customer Service
Bonilla upholstery
02.2022 - 08.2022
- CPR certified
- Drivers License
Associate of Applied Science -
Dallas Institution of Funeral Service
High School Education -
Town View School of Health Professions
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