EYMANI TERRELL
Clinton,MD
Summary
Detail-oriented administrative professional with 5+ years of experience in customer service, healthcare support, and office operations. Proven ability to collaborate with team members and adapt to changing needs, with skills in recordkeeping and time management. Strong background in data entry, scheduling, and maintaining confidentiality in fast-paced environments. Professional with history of effective administrative support for ensuring smooth office operations through effective organization and thorough communication.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Event Staff Member
Corbin Concepts Events
Clinton, MD
10.2016 - Current
- Assisted with client payments and transaction coordination
- Coordinated event logistics to ensure timely setup and breakdown of venues.
- Designed and implemented personalized wedding themes to enhance client satisfaction.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Designed and decorated Events for 50-400+ guest while meeting strict timelines.
Front of House Usher
John F. Kennedy Center for the Performing Arts
Washington, DC
08.2022 - 07.2026
- Supported operations for 2,000+ high-security and presidential events, maintaining professionalism and exceptional service under strict requirements.
- Provided accessibility support and ensured inclusive guest experiences
- Greeted and directed patrons, ensuring seamless entry and exit during events.
- Trained new ushers on operational procedures and customer service standards.
- Served as a reliable point of contact for visitor questions, confidently providing accurate directions or clarifications about venue policies.
Customer Service Representative
Kaiser Permanente
Clinton, MD
10.2025 - 06.2026
- Educated patients on insurance benefits and coverage options, enhancing understanding of services available.
- Collaborated across departments to support efficient operations
- Handled escalated situations professionally and documented interactions
- Collaborated with healthcare providers to facilitate seamless communication between patients and medical staff.
- Managed a daily, high volume queue of 80-120 customer interactions while maintaining quality service standards and customer satisfaction.
Animal Caretaker
Feline Felons Cat Cafe
Waldorf, MD
09.2024 - 11.2024
- Managed appointments for guest interactions with 50+ adoptable cats, promoting a safe and positive experience for both animals and visitors.
- Improved store layout to enhance workflow efficiency.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
- Collaborated with team members to coordinate daily responsibilities.
- Assisted with adoption processes, ensuring potential owners understood care requirements.
Child Care Center Teacher
University for Tots
Suitland, MD
03.2023 - 06.2024
- Maintained structured schedules and organized daily activities.
- Ensured a clean and safe environment.
- Demonstrated strong multitasking and organizational skills.
- Lead a class of 10+ kindergarten age students during our after school program hours continuing the students education throughout the evening.
Office Assistant
American Center of Law and Justice
Annandale, VA
06.2018 - 07.2022
- Maintained and organized digital and physical records daily for efficient retrieval
- Managed office supply inventory and coordinated restocking
- Provided administrative support to 5+ staff members, managed 50+ weekly communications, and maintained accurate records for 1000+ documents.
- Collaborated with management to meet deadlines and ensure workflow efficiency
Education
No Degree - General Studies
Prince George's Community College
Upper Marlboro, MDSkills
- Administrative Support
- Data Entry
- Records Management
- Scheduling
- Microsoft Office
- Event setup and breakdown
- Guest relations
Certification
ServSafe
Timeline
Customer Service Representative
Kaiser Permanente
10.2025 - 06.2026
Animal Caretaker
Feline Felons Cat Cafe
09.2024 - 11.2024
Child Care Center Teacher
University for Tots
03.2023 - 06.2024
Front of House Usher
John F. Kennedy Center for the Performing Arts
08.2022 - 07.2026
Office Assistant
American Center of Law and Justice
06.2018 - 07.2022
Event Staff Member
Corbin Concepts Events
10.2016 - Current
No Degree - General Studies
Prince George's Community College