Eymy Lharuvy Pantaleon
Summary
Bilingual (English/Spanish) customer service and insurance professional with experience in sales, recruitment, and administrative support. Skilled in building client relationships, resolving customer concerns, and managing multiple priorities in fast-paced environments. Known for strong communication skills, professionalism, and a customer-focused approach.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Los Amigos Auto Sale
Williamston
10.2022 - 09.2025
- Resolved customer complaints quickly and efficiently.
- Handled high volume of inbound and outbound customer calls to ensure timely assistance.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Clarified policy details and coverage options for potential customers, enhancing understanding and informed decision-making.
- Assisted clients in selecting appropriate insurance policies to meet their needs.
- Informed clients about insurance regulations and compliance requirements, promoting adherence and awareness.
Recruiter Crew
OneSource Staffing
Allentown
01.2022 - 09.2022
- Recruiter people interesting on working
- Produce and distribute correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Maintain computer and manual filing systems
- Handle sensitive information in a confidential manner
- Maintain up-to-date employee holiday records
- Greet and assist visitors to the office
- Make pay adjustment
- Background
- 1-9
- Drug Screen
Customer Service Agent
LNA
Allentown
10.2020 - 01.2022
- Providing introductory information to the customers
- Following up customers to check that they're satisfied with the purchases
- De-escalated problematic customer concerns
- Maintaining calm and Friendly demeanor
Skills
- Bilingual: I am proficient in both English and Spanish, enabling me to effectively communicate with a broader range of clients and colleagues
- RedPrairie
- Microsoft
- Order Management
- Excel
- Customer relationship management
- Excellent Computer Skills
- AccuTerm
- Proficient Typist
- Customer support
- Insurance policy assessment
- Effective communication
- Sales negotiation
- Problem solving
Education and Training
- High School Diploma - New Brunswick, NJ. 2019
- Customer Service Excellence Training
- Insurance Sales and Customer Support Training
- Microsoft Excel and Office Applications
- Recruitment and Administrative Support Training
- Business Communication Skills
References
- Luz E. Lara - 864-607-7287
- Mateo Collado - (864) 376-8226
Timeline
Customer Service Agent
Los Amigos Auto Sale
10.2022 - 09.2025
Recruiter Crew
OneSource Staffing
01.2022 - 09.2022
Customer Service Agent
LNA
10.2020 - 01.2022