Ezana T Shujaa
Lake City,FLORIDA
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Triumphant Health
03.2023 - Current
- Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
- Streamlined the application process for clients, resulting in faster approvals and fewer errors.
- Developed strong relationships with healthcare providers to ensure optimal coverage options for clients.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
Tutor Coordinator
Golden Aya
09.2020 - Current
- Enhanced tutoring program effectiveness by implementing comprehensive assessments and personalized learning plans.
- Streamlined communication between tutors and students, resulting in improved satisfaction for both parties.
- Developed training materials for new tutors, ensuring consistent teaching methods across the team.
- Collaborated with teachers to identify students in need of additional support, targeting resources effectively.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Sales Associate
Equilibrium Marketing Solutions
06.2022 - 07.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
Aircraft Technician
HAECO Americas
08.2018 - 12.2019
- Improved aircraft maintenance efficiency by implementing streamlined processes and procedures.
- Conducted thorough inspections for optimal aircraft safety and compliance with regulatory standards.
- Enhanced team collaboration by effectively training junior technicians on proper maintenance techniques and best practices.
- Reduced aircraft downtime through meticulous scheduling and prioritization of maintenance tasks.
- Maintained detailed records of all maintenance activities, ensuring accurate documentation for future reference and audits.
Production Manager
Aar Corp.
08.2015 - 07.2018
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
Education
150 Hr TESOL Certificate - Teaching English To Speakers of Other Languages
Arizona State University
Tempe, AZ08.2020
Aircraft Technician Certification - Aircraft Maintenance
George T. Baker Aviation Technical College
Miami, FL05.2013
Skills
- Customer follow-up
- Client Retention
- Leads Prospecting
- Policy Renewals
- Skills Development
- Records Management
- Student Evaluation
- Homework Assistance
- Brand Awareness
- Sales expertise
Timeline
Insurance Agent
Triumphant Health
03.2023 - Current
Sales Associate
Equilibrium Marketing Solutions
06.2022 - 07.2023
Tutor Coordinator
Golden Aya
09.2020 - Current
Aircraft Technician
HAECO Americas
08.2018 - 12.2019
Production Manager
Aar Corp.
08.2015 - 07.2018
150 Hr TESOL Certificate - Teaching English To Speakers of Other Languages
Arizona State University
Aircraft Technician Certification - Aircraft Maintenance
George T. Baker Aviation Technical College
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