Ezekel Spence
Miami,FL
Summary
Proven track record in customer service and critical thinking, demonstrated at Research Irrigation by effectively managing high-stress situations and resolving conflicts, leading to increased customer loyalty. Excelled as a Full Case Order Selector at JBL Audio, surpassing performance targets with a keen focus on safety and efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Research Irrigation
Doral, FL
07.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Line Cook
Huey Magoos Chicken
Miramar, FL
06.2022 - 12.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Full Case Order Selector
JBL Audio
Miramar, FL
01.2021 - 09.2021
- Consistently met deadlines for order completion, ensuring customer satisfaction and contributing to company reputation for reliability.
- Ensured timely order processing by swiftly assembling orders for distribution to various locations.
- Maintained a safe working environment by adhering to safety protocols and operating equipment responsibly.
- Consistently met or exceeded performance targets related to order accuracy, speed, and volume of cases selected daily.
- Strengthened communication skills by interacting professionally with supervisors, colleagues, and customers on a regular basis.
- Demonstrated adaptability in learning new technologies and processes for optimal job performance as a Full Case Order Selector.
- Completed training programs in warehouse operations, safety regulations, equipment usage, and best practices for Full Case Order Selectors.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Research Irrigation
07.2024 - 12.2024
Line Cook
Huey Magoos Chicken
06.2022 - 12.2022
Full Case Order Selector
JBL Audio
01.2021 - 09.2021