Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ezekial Wohlrab

Washington

Summary

Experienced in providing technical support to end users, demonstrating proficiency in hardware and software applications. Managed user accounts within an Active Directory environment, ensuring data integrity and effective system configuration. Resolved customer inquiries regarding system operations through various communication channels, maintaining positive relationships with staff and management. Recognized for delivering exceptional customer service while executing daily responsibilities with accuracy and efficiency.

Overview

14
14
years of professional experience

Work History

IT Field Technician

NBCUniversal
Washington
06.2017 - Current
  • Provided technical support to end users for various hardware and software applications.
  • Created user accounts within Active Directory environment while ensuring data integrity.
  • Tested newly installed hardware components to ensure compatibility with existing systems.
  • Resolved customer inquiries regarding system operations or malfunctions via telephone or email correspondence.
  • Maintained positive working relationship with fellow staff and management.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

PC Refresh Technician

NBCUniversal
Englewood
08.2016 - 02.2017
  • Configured desktops and laptops across various departments to enhance operational efficiency.
  • Received commendations from management for delivering exceptional customer service.
  • Executed daily responsibilities with accuracy and efficiency.

Jr Network Administrator/Desktop Support Engineer

The Moriah School
Englewood
06.2011 - 07.2016
  • Managed employee access, security roles and permissions.
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Performed routine troubleshooting and network monitoring.
  • Created user accounts, assigned rights, and managed access privileges.
  • Designed, configured and tested computer hardware and operating system software.
  • Installed and supported hardware and software for desktops, servers, and printers.
  • Created accounts and configured hardware to support onboarding process for new hires.
  • Liaised with network team to configure, implement, and administer LAN and WAN components.

Education

High School Diploma -

Secaucus High School
New Jersey
06-2008

Skills

  • Technical support
  • Network troubleshooting
  • Hardware installation
  • System configuration
  • Customer service
  • Team collaboration
  • Help desk support
  • Remote support
  • Ticketing systems
  • Problem solving
  • Mobile device management
  • Desktop support
  • Network monitoring
  • User account management

Accomplishments

  • 7 GEM (Going the Extra Mile) Awards from NBC

Timeline

IT Field Technician

NBCUniversal
06.2017 - Current

PC Refresh Technician

NBCUniversal
08.2016 - 02.2017

Jr Network Administrator/Desktop Support Engineer

The Moriah School
06.2011 - 07.2016

High School Diploma -

Secaucus High School

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Ezekial Wohlrab