Ezekiel Labendz
Clermont
Summary
Dynamic Front Desk Supervisor with extensive experience in hospitality operations, guest relations, and team leadership. Proven ability to excel in fast-paced environments by efficiently resolving issues and delivering exceptional service while managing daily front desk activities. Well-organized in overseeing check-in and check-out procedures, effectively coordinating services with diverse team members to enhance overall guest experiences. Also a motivated restaurant server with a deep understanding of hospitality etiquette and food preparation, consistently fostering positive interactions that drive customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Server
AC Marriott - OTO Development - Limon Rooftop Bar
Naples, FL
01.2024 - Current
- Communicated effectively with kitchen staff regarding order status updates.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Followed up on guest requests in a timely manner.
- Provided exceptional service to high volume of daily customers.
Front Desk Supervisor / Night Audit
Ocean Properties - Edgewater Beach Hotel
Naples, FL
10.2022 - 10.2024
- Oversaw front desk operations to ensure seamless guest check-in and check-out experiences.
- Trained new front desk staff on procedures and customer service standards.
- Resolved customer issues promptly and professionally while responding to inquiries about hotel services, reservations, and directions.
- Performed nightly audits by verifying shift paperwork and balancing accounts.
- Compiled daily activity reports on room occupancy, revenue totals, and statistics and also overseeing staff and ensuring accuracy in financial transactions.
Front Desk Supervisor / Restaurant Server
Boykin Management - Pink Shell Resort - Bongo's Grill
Fort Myers Beach, FL
05.2021 - 09.2022
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Processed payments, cashiering duties and credit card transactions accurately.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional service to my tables ensuring maximum customer satisfaction.
- Upsold liquor and offered the guests an arrangement of good options and certain drinks to pair up with.
Food Runner
Universal Orlando Resorts
Orlando, FL
05.2018 - 11.2019
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked customer service stations with paper products or beverage preparation items.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assisted in preparing dishes for service by garnishing and checking presentation.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL05-2017
Some College (No Degree) -
University of Central Florida
Orlando, FLSkills
- Dining customer service
- Cash Handling
- Guest Relations Management
- Safe Food Handling
- Point of sale (POS) system operations
- Proficient in Opera
- Certified in SafeServ
Affiliations
- I like to play tennis and soccer
- Like to workout and focus on my physical well-being.
- Avid chess player
Certification
- SafeServ Certified
- Microsoft Office Certified
- Adobe Certified
- Opera POS Specialist
Timeline
Restaurant Server
AC Marriott - OTO Development - Limon Rooftop Bar
01.2024 - Current
Front Desk Supervisor / Night Audit
Ocean Properties - Edgewater Beach Hotel
10.2022 - 10.2024
Front Desk Supervisor / Restaurant Server
Boykin Management - Pink Shell Resort - Bongo's Grill
05.2021 - 09.2022
Food Runner
Universal Orlando Resorts
05.2018 - 11.2019
Some College (No Degree) -
University of Central Florida
High School Diploma -
Riverdale High School