Ezequiel Terraza
Scottsdale,AZ
Summary
Detail-oriented and organized Admissions Coordinator with a strong understanding of admissions processes and procedures. Proven ability to effectively communicate with prospective clients and their families to provide information and support throughout the admissions process. Skilled in managing admission materials, scheduling pre assessments, and coordinating facility tours. Proficient in using CRM software and maintaining accurate records. Dedicated team player with excellent multitasking abilities and a commitment to delivering exceptional customer service. Compassionate and efficient admissions specialist with 1 year of experience in dually license treatment facilities. Skilled in managing high-pressure situations, maintaining detailed records, and providing excellent support to perspective clients and families.
Overview
3
3
years of professional experience
Work History
Treatment Advisor
Buena Vista Health And Recovery
Scottsdale, AZ
07.2024 - Current
- Assisted in the review of referral packets, and other documents for admission decisions.
- Provided guidance to prospective clients regarding program requirements and options.
- Answered inquiries from prospective clients about admission requirements and procedures.
- Resolved any issues related to the admission process in a timely manner.
Admissions Coordinator
Pinnacle Peak Recovery
Scottsdale, AZ
09.2023 - 06.2024
- Collaborated with other departments within Pinnacle Peak Recovery to ensure smooth operations of the admissions process.
- Developed and implemented strategies to improve the admissions process.
- Utilized CRM software to track and report on prospective clients and admissions metrics.
- Averaged 20+ commercial insurance admission per month, My highest month being 40 admits in January 2024.
- Managed the admissions process for prospective clients, including reviewing policy benefits, scheduling pre assessments, and coordinating tours. Communicated with prospective clients and their families accurate information about the facilities programs, admissions requirements, and financial aid options.
Behavioral Health Technician
Pinnacle Peak Recovery
Scottsdale, Arizona
03.2023 - 06.2024
- Facilitated group therapy sessions with multiple patients.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Observed patients' behaviors during recreational activities and outings.
- Educated family members on techniques to support a patient's recovery process.
Inbound Call Specialist
Mission Restoration
Scottsdale, AZ
10.2022 - 03.2023
- Handled inbound calls and provided support to clients in need of restoration services. Effectively managed high-pressure situations and demonstrated exceptional communication skills while maintaining detailed records of client interactions.
- Maintained up-to-date knowledge of product and service changes.
Education
Associates of Liberal Arts -
Pima Community College
05-2019
Skills
- Skilled in multitasking in high pressure environments
- Strong listening and Interpersonal skills
- Problem solving and Communication
- Knowledgeable in Microsoft Office
- Great team collaborator
- CRM software
- Well-versed in insurance
- Sales experience
Languages
- Spanish
- English
Timeline
Treatment Advisor
Buena Vista Health And Recovery
07.2024 - Current
Admissions Coordinator
Pinnacle Peak Recovery
09.2023 - 06.2024
Behavioral Health Technician
Pinnacle Peak Recovery
03.2023 - 06.2024
Inbound Call Specialist
Mission Restoration
10.2022 - 03.2023
Associates of Liberal Arts -
Pima Community College
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