Maurice DeVose
Downingtown,PA
Summary
Committed to ensuring customer satisfaction by providing 10+ years old exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Treatment Advisor
Recovery Centers of America
04.2024 - Current
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Reduced relapse occurrences for clients through consistent follow-up appointments and support group referrals.
Customer Support Coordinator
West Shore Home
09.2023 - 04.2024
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
Cosmetology Instructor
One of One Grooming
09.2013 - 09.2023
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
Customer Service Representative
Green Lawn Fertilizing
02.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Ring Inc.
02.2019 - 08.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Science - Marketing Management And Research
Delaware Technical And Community College
Wilmington03.2025
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Critical Thinking
- Five 9
- Salesforce
- Microsoft Software
Timeline
Treatment Advisor
Recovery Centers of America
04.2024 - Current
Customer Support Coordinator
West Shore Home
09.2023 - 04.2024
Customer Service Representative
Green Lawn Fertilizing
02.2020 - 04.2021
Technical Support Representative
Ring Inc.
02.2019 - 08.2019
Cosmetology Instructor
One of One Grooming
09.2013 - 09.2023
Bachelor of Science - Marketing Management And Research
Delaware Technical And Community College